Microsoft 365 Engineer

Are you looking for a patient-focused, innovation-driven company that will inspire you? Be empowered to take charge of your career and future at Takeda. Join us as a Title in our Location office.Takeda is a global, R&D-driven biopharmaceutical company. We have an unwavering dedication to put people first and we live our values of Takeda-ism—Integrity, Fairness, Honesty, and Perseverance. We are united by our 235-year legacy of research-based pharmaceuticals and our mission to strive toward Better Health and a Brighter Futurefor people worldwide through leading innovation in medicine.

Here, you will be a vital contributor to our inspiring, bold mission:

As Microsoft 365 Engineer you will be responsible for supporting the daily operations and administration of Microsoft 365 systems and infrastructure with advanced technical knowledge of Microsoft 365 services. You will manage, maintain, and optimize global Microsoft 365 environment to ensure its efficiency and effectiveness.

How you will contribute:

• Manage the global Microsoft 365 infrastructure complying with standard policies/architecture roadmaps

• Ensure service connectivity and configurations on user's Laptops and Mobile devices.

• Handle requests/incidents from end-users via ticketing system

• Collaborate with other Technology team to integrate Microsoft 365 platform with other on-premises/cloud services.

• Monitor system health, license capacity, service usage, and performance, and make recommendations for implementing improvements to optimize Microsoft 365 usage.

• Develop/maintain Microsoft 365 related documents, such as service processes/Knowledge articles/End user guides

Core Elements Related To This Role:

Microsoft 365 Administration:

• Ensure data integrity and security by evaluating, implementing, and managing appropriate Microsoft 365 hardware and software solutions utilizing industry standards and best practices.

• Manage Microsoft 365 licenses, subscriptions, and users across the organization.

• Provide technical support to end-users to resolve any issues and/or fulfill user's requirement related to Microsoft 365 services.

• Interact with end-users directly to capture the user's demand via multiple communication channels, including face-to-face, remote session, and email/chat .

• Deploy Microsoft 365 software installations, configurations, and upgrades across a diverse customer base.

• Ensure compliance with established standards, policies, best practices, and configuration guidelines.

• Develop and document standards and procedures for Microsoft 365 administration and maintenance.

ITSM Incident, Request, and Change Management:

• Manage and respond to Microsoft 365 incidents and service requests using IT Service Management (ITSM) tools and processes.

• Collaborate with the ITSM team to plan/test Microsoft 365 related changes to minimize business disruptions complying with the standard change management policies.

• Develop and maintain Microsoft 365 service processes and documents for incident, request, and change management.

• Ensure timely resolution of Microsoft 365 incidents and service requests to meet the expected service level and minimize impact on end-users.

Minimum Requirements/Qualifications:

• Fluent in English and Japanese

• Understanding of Microsoft 365 requirements and features

• Designing, developing, and testing Microsoft 365 services and systems

• Proficient in PowerShell scripting and automation for Microsoft 365 administration

• 3+ years of experience in administrating Exchange Online, SharePoint Online, OneDrive for Business, and Teams.

• Driving a troubleshooting based on technical knowledge

• Collaborating with end users and cross-functional technology teams.

• Microsoft 365 best practices and governance

• Knowledge of Enterprise, Solution, Platform, and Data Architecture Standards

• ITSM incident, request, and change management processes and tools