Technology Support Engineer

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Job Description

The Future Begins Here

• Supports solutions engineers on one or more software applications.

• Participates and executes technical standard analysis, implementation and evaluation of small-scale solution projects within technical area of expertise on the following areas:

• End User Support

• Hardware troubleshooting and repair

• Operating systems and software

• Tools and processes

ACCOUNTABILITIES:

• Investigates issues, analyzes solutions and implements technical changes on small projects.

• Analyses requirements, and maintains, tests, debugs and integrates application components.

• Supports on making decisions on guidelines and policies, and may look to others to help in the support of making decisions.

• Performs technical analysis and design, modifies and/or configures software and hardware solutions according to Takeda standards, typically executed in a defined project.

• Provides application software development services or related technical support in solutions maintenance or in a defined project.

• Supports the delivery of business solutions deployment to production, handle IMACD-processes of End User Equipment and IT Asset Management.

• Serve as local hands on support for the managed IT infrastructure and the End User Equipment.

• Support on meeting rooms and meeting events

• Ensures that system improvements are successfully implemented.

• Develops and maintains support documentation according to Takeda Quality Management System (QMS), Software Development Life Cycle (SDLC) and IT Project Life Cycle (ITPLC) standards, policies and procedures.

• Works under moderate guidance and direction.

• Understands key IT and Business objectives / goals and uses this knowledge within its own working field.

RELATED TO THIS ROLE

• Provide regular updates on planned Initiatives and reports on Technology Operations and projects.

• Ensure data accuracy on managed services

Technical/Functional (Line) Expertise

• Operational knowledge of IT infrastructure and operations including desktop, server, operating systems, LAN/WAN, print, collaboration, and unified communication services.

Leadership

• Oversee day-to-day operations and performance

• Objective performance self-evaluation

• Develop self and colleagues by available trainings and knowledge sharing.

• Support training needs identified with the business.

• Provide Voice of the Customer feedback and continuous improvement opportunities.

EDUCATION, BEHAVORIAL COMPETENCIES AND SKILLS:

Required:

• Associate degree or equivalent.

• 1 to 3 years of relevant experience.

• Good oral and written communications skills, with analytical and problem solving skills.

• Ability to write and speak in the English and local language.

• Efficient time management and coordination of tasks, working in a global IT environment.

• Ability to gain working knowledge of IT solutions and grows expertise in the subject matter area.

• Professional vocational training in Computer Science.

• Work continuously to enhance own skills and take proactive ownership

• Excellent customer management skills

Preferred:

• Bachelor Degree/Masters

• Working knowledge of ITIL

• Pharmaceutical industry and/or drug development business experience is a plus.

WHAT TAKEDA CAN OFFER YOU:

• Takeda is certified as a Top Employer, not only in India, but also globally. No investment we make pays greater dividends than taking good care of our people.

• At Takeda, you take the lead on building and shaping your own career.

• Joining the ICC in Bengaluru will give you access to high-end technology, continuous training and a diverse and inclusive network of colleagues who will support your career growth.

BENEFITS:

It is our priority to provide competitive compensation and a benefit package that bridges your personal life with your professional career. Amongst our benefits are:

• Competitive Salary + Performance Annual Bonus

• Flexible work environment, including hybrid working

• Comprehensive Healthcare Insurance Plans for self, spouse, and children

• Group Term Life Insurance and Group Accident Insurance programs

• Health & Wellness programs including annual health screening, weekly health sessions for employees.

• Employee Assistance Program

• 5 days of leave every year for Voluntary Service in additional to Humanitarian Leaves

• Broad Variety of learning platforms 

• Diversity, Equity, and Inclusion Programs

• No Meeting Days

• Reimbursements – Home Internet & Mobile Phone

• Employee Referral Program

• Leaves – Paternity Leave (4 Weeks) , Maternity Leave (up to 26 weeks), Bereavement Leave (5 calendar days)

ABOUT ICC IN TAKEDA:

• Takeda is leading a digital revolution. We’re not just transforming our company; we’re improving the lives of millions of patients who rely on our medicines every day.

• As an organization, we are committed to our cloud-driven business transformation and believe the ICCs are the catalysts of change for our global organization.

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