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IT Solution Engineer / Инженер по информационным системам
Job Description / Role Profile
IT Solution Engineer
Line Manager’s Job/Position
Site IT Business Partner
- Provides technical analysis and expertise for IT solutions on IT operations within their technical area of expertise.
- Integrates specialized, technical expertise and a consultative approach in solving complex technical problems as individual or as team member.
- IT Solution Engineer
- Provides technical analysis, design, configuration and ongoing maintenance of plant IT landscape according to Takeda standards, industry best practice and a deep knowledge of IT solutions.
- Uses analytical IT processes and independent judgement to develop innovative solutions, executes enhancements, and resolves technical challenges to deliver consistent quality services to IT solutions and platforms.
- Become a technical expert on the site business software applications and digital platforms to ensure they are managed to meet the ongoing business requirements.
- Work with business SMEs and project teams to document technical requirements for new applications.
- Applies System Development Life Cycle (SDLC) and Information Technology Infrastructure Library (ITIL) standards to project and field work
- Develops and maintains IT documentation according to Takeda Quality Management System (QMS) standards, policies and procedures.
- Establishes relationships with colleagues and vendors and is influential in technical support of projects and ongoing operations.
DIMENSIONS AND ASPECTS
Technical/Functional (Line) Expertise
- MES, LIMS, CDS, Historian, ERP application certification and or relevant experience
- Microsoft certification
- ITIL intermediate level
- SaaS or Cloud technologies certification and/ or relevant experience
- Proven experience to drive for results.
- Self-motivated with a positive and flexible attitude.
Decision-making and Autonomy
- Demonstrate strong autonomy in problem solving and decision-making skills
- Work closely with cross functional business teams, and global teams.
- Proven at building and maintaining relationships.
- Requirement to operate as part of an out-of-hours on call team
- Experience working as part of manufacturing IT team
- Develop and drive knowledge sharing and continuous improvement capabilities within the team.
EDUCATION, BEHAVIOURAL COMPETENCIES AND SKILLS:
- Experienced manufacturing applications engineer.
- Bachelor's degree or equivalent.
- Ability to write and speak in the English language.
- Excellent oral and written communications skills, with problem solving and analytical skills.
- Practice efficient time management and coordinates tasks, working in an international environment.
- 5 -10 years relevant experience. (Preferably working in the Pharmaceutical or Life Science Industry)
- Experience supporting ISA-95 level 3 application environment, server/network environments, VMWare, Citrix, Cisco certification
- Ability to work with Quality Management Systems
- Experience working with project management and agile methodologies
- GxP / FDA / 21 CFR Part 11 regulation and Data Integrity (DI) knowledge
Travel Requirements – Ability to fly periodically to meetings regionally and globally