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Gattex Onboarding and Access Specialist

Trenton, New Jersey


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We are a passionate team doing important work that impacts patients’ lives. If you are driven to create better health and a brighter future, join us!

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  • Since 1781, the values of Takeda-ism (Integrity, Fairness, Honesty, and Perseverance) have guided everything we do—from decision-making to interacting with patients.

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Gattex Onboarding and Access Specialist

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Job ID SR0042457 Date posted 10/18/2019 Location Trenton, New Jersey

Gattex Onboarding and Access Specialist

Primary Duties

The Gattex Onboarding and Access Specialist (OAS) is a regional, field-based position that provides care coordination, reimbursement assistance, product education and support patients with Short Bowel Syndrome (SBS). This customer-facing individual will work closely with the patient and their families, physician, nurses, pharmacists, and home infusion to prevent and address barriers to therapy access.  The Gattex OAS will work with every new Gattex patient to ensure that all of the parties responsible for the care of the patient are educated on the process of starting on Gattex and understand how their activities may be impacted.  Allocation of time will be adjusted as needed to meet the needs of each patient.


Job Function and Description


Working cross-functionally to identify and lead the resolution of patient access barriers, including: insurance coverage; reimbursement; financial limitations; site of care; procurement/distribution.

  • Working directly with the following internal and external groups to resolve access issues described above: patients and/or their families and caregivers; public and private payers (local, regional, and national); specialty pharmacies and specialty distributors; patient advocacy organizations; procurement/distribution
  • Provide expertise and education on local and regional health plan policies, coverage, processes, etc. to the internal patient services organization, the market access field team, and the field sales organization.
  • Educate patients, families, and caregivers on coverage and reimbursement as well as available Shire service


Work with every new Gattex patient to ensure that the patient’s care environment (physician, nurse, injection training nurse, home infusion provider, family and caregiver, pharmacist) understand Gattex and the process for initiating Gattex.  Coordinate communication among key players to ensure that the patient has the clinical support required to transition successfully to therapy.  Work closely with Shire colleagues (case manager, RBM, and others as necessary) to ensure that all important activities related to starting therapy (e.g., timely physician detailing, injection training, specialty pharmacy delivery) are completed.  Accountable for internal and external cross-functional team execution.


Participate in regular cross-functional team meetings to coordinate patient services activities and field activities; cross-functional team includes case managers and field sales, and may include other functions as appropriate

Education and Experience Requirements

  • Minimum of a Bachelor’s Degree required
  • Minimum of 3 years of prior relationship management experience
  • Minimum of 3 years of field based experience in account management, sales or medical affairs

Key Skills, Abilities, and Competencies

  • Patient-Centricity:
    • Experience working directly with patients on specialty products
    • Ability to communicate with patients, caregivers, and family members about access and care coordination issues
  • Cross-Functional Leadership:
    • Ability to lead internal teams to achieve common goals; internal teams including sales, case managers, and other commercial functions
    • Ability to lead external customers to achieve access for patients; external customers include physicians, nurses, and other health care professionals; public and commercial payers; specialty pharmacies;
    • Superior organizational and time management skills
  • Technical expertise in at least one of the following areas:
    • Rare disease access or reimbursement
    • Commercial and public reimbursement
    • Payers/managed care organizations
    • Nursing
    • Home infusion
    • Specialty pharmacies
    • Billing and coding
  • Demonstrate high character
    • Resilience
    • Perseverance
    • Humility
    • Creativity
    • Accountability
  • Ability to travel (80%)

Complexity and Problem Solving

  • Ability to independently identify access solutions and determine the appropriate plan for resolution.  Lead and manage a cross-functional team in the resolution.
  • Accountable for cross-functional communication internally (case manager, RBM, Zone Director, Patient Access Field Director) and externally among a diverse set of customers (patient and their family, physician, nurse, nursing vendor, specialty pharmacy, home infusion provider)

Internal and External Contacts

External: patients and/or their families and caregivers; public and private payers (local, regional, and national); specialty pharmacies and specialty distributors; physician offices, hospitals, infusion centers, and other sites of care; patient advocacy organizations; procurement/distribution

Internal: Case managers, market access, sales force

Notice to Employment / Recruitment Agents:

Employment / Recruitment agents may only submit candidates for vacancies only if they have written authorization to do so from Shire, a wholly-owned subsidiary of Takeda’s Talent Acquisition department. Any agency candidate submission may only be submitted to positions opened to the agency through the specific Agency Portal. Shire, a wholly-owned subsidiary of Takeda will only pay a fee for candidates submitted or presented where there is a fully executed contract in place between the Employment / Recruitment agents and Shire, a wholly-owned subsidiary of Takeda and only if the candidate is submitted via the Agency Portal. Candidates submitted or presented by Employment / Recruitment Agents without a fully executed contract or submitted through this site shall not be deemed to form part of any Engagement for which the Agency may claim remuneration.

Equal Employment Opportunity

Shire, a wholly-owned subsidiary of Takeda, is an Equal Opportunity Employer committed to a diverse workforce. Shire, a wholly-owned subsidiary of Takeda, will not discriminate against any worker or job applicant on the basis of race, color, religion, gender, national origin, ancestry, age, sexual orientation, marital or civil partnership status, pregnancy, gender reassignment, non-job related mental or physical disability, genetic information, veteran status, military service, application for military service, or membership in any other category protected under law.

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EEO is the Law – Supplement -

Pay Transparency Policy -

Reasonable Accommodations

Shire, a wholly-owned subsidiary of Takeda, is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please call 484-595-8400 and let us know the nature of your request and your contact information.

Job ID SR0042457

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