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Plasma Center Operations Manager - Towson, MD

Towson, Maryland

Overview

Takeda fosters a collaborative and stimulating work environment filled with opportunity and the chance to make a difference in people's lives. It is a workplace driven by integrity, one of Takeda’s long-held values that extends to both the patients we serve and our employees who develop and deliver medicines. Across our company, Takeda employees bring together diverse strengths that together create a stronger whole.

As one of the world’s leading biopharmaceutical companies, Takeda is committed to bringing Better Health and a Brighter future to people worldwide. We aspire to bring our leadership in translating science into life-changing medicines to the next level, in our core focus areas; oncology, gastroenterology, neuroscience, rare diseases, plasma-derived therapies, and vaccines.

We are a passionate team doing important work that impacts patients’ lives. If you are driven to create better health and a brighter future, join us!

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Success

What makes a successful member of our team? Check out the traits we’re looking for and see if you have the right mix.

  • Collaborative
  • Strategic
  • Results Driven
  • Self-starter
  • Versatile
  • Team player

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Opportunity

  • Since 1781, the values of Takeda-ism (Integrity, Fairness, Honesty, and Perseverance) have guided everything we do—from decision-making to interacting with patients.

  • Our people-first mission extends beyond patients to include their families, communities, and our own Takeda family.

  • A strong, borderless team, we strive together towards our priorities and inspiring mission.

  • Recognized for our culture and way of working, we’re one of only 13 companies to receive Top Global Employer® status for 2018.

  • Our people-first mission extends beyond patients to include their families, communities, and our own Takeda family.

  • Our vision is of a world with accessible healthcare for all, where prevention measures are exponentially advanced and billions are freed of disease. Our approach is rooted in our patient-centricity and the creation of outstanding treatments that change people's lives. Building upon a foundation of sustainability, we are committed to contributing to the long-term health of people through disease prevention.

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Plasma Center Operations Manager - Towson, MD

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Job ID SR0044536 Date posted 01/09/2020 Location Towson, Maryland

BioLife’s employment opportunities are among the best, offering competitive pay, immediate benefits, paid time off (new hires are eligible for 25 days per year), on the job training, tuition reimbursement (up to $10,000/year), advancement potential AND an environment full of fast-paced fun all while working to save lives.BioLife employees who work 20 or more hours per week are eligible for full benefits!

Qualified candidates will have a Bachelor of Science Degree or a Bachelor Degree and 5 years of experience with plasma.

OBJECTIVES/PURPOSE

Responsible for managing the operations of plasma collection facility, to include financial, marketing, administrative, regulatory, quality, personnel and facilities management functions. Supervises the daily functions and staff activities across departments to optimize operational efficiency.

ACCOUNTABILITIES

Employee development (60%):

  • Initiate and deliver staff communications, network and local.
  • Oversee and ensure all employees are properly, timely, and accurately trained in technical areas.
  • Providing timely and accurate feedback to both hourly and exempt staff members.
  • Developing employee talent, through regular meetings, goal check-ins, development plans, etc.
  • Administer year-end review process and compensation changes.
  • Assist in management of the recruiting process. (i.e. - phone screens, interviews, offers, on-boarding)
  • May support and conduct management training.
  • Provide leadership to ensure donor retention, high customer service levels, production monitoring and cost data.

Operations Management (40%):

  • Supervise the operations within the facility:
  • Maintain compliance with all federal, state, local and company regulations related to quality of product, employee and donor safety.
  • Manage facility audit processes and help to resolve any related issues that arise from the audit:
    • Collaborating with Regional Manager and management team to prepare for and host internal and external auditors.
    • Ensuring timely response and closure to audit observations.
  • Perform analysis of related data to promote efficient operations:
    • Forecasting and attaining production and cost goals, while assuring compliance with Shire, local and federal regulations.
  • Resolve related facility issues and manage inquiries for facility information.
  • May assist in center production issues.

DIMENSIONS AND ASPECTS

Technical/Functional (Line) Expertise

  • Minimum of three years’ experience preferably in a medical or other regulated field, or an equivalent combination of education and experience.
  • Must have excellent interpersonal, leadership, organizational and technical skills.
  • Ability to attract, retain, motivate and develop a team of diverse individuals. Demonstrated ability to multi- task, prioritize, and communicate with senior management.
  • Requires weekend and extended work periods.
  • Requires obtaining and maintaining Cardiopulmonary Resuscitation (CPR) and AED certification.

Leadership

  • Integrity
  • Fairness
  • Honesty
  • Perseverance
  • Putting the patient at the center
  • Building trust with society
  • Reinforcing our reputation
  • Developing the business

Decision-making and Autonomy

  • Consults center management teams to effectively problem solve, ensure safety of staff and donors, and provide an exceptional customer experience.
  • Coordinates with external vendors and contractors for building maintenance and other contracted services.
  • Authority to make hiring/separation decision regularly (involuntary must collaborate with HR)

Interaction

  • Responsible for providing exceptional customer service to donors (external) and fellow employees.
  • Refers to Group/Regional management for guidance on high-impact and/or sensitive decisions.
  • Advises and counsels all staff on operational, safety, and customer service concerns.
  • Delivers performance and review feedback to all staff.
  • Reports to Group Manager and/or Regional Operations Lead.

Innovation

  • May participate in the management of projects and new initiatives within the center or across centers.
  • Supports the center management team in identifying operational opportunities for continuous improvement, initiating changes to center processes as needed, through use of company approved procedures (including but not limited to 5S, Value Stream Mapping and Kaizen).

Complexity

  • Requires ability to stand and walk for entire work shift.
  • Potential exposure to blood borne pathogens.
  • Requires occasional bending, stooping, kneeling, crouching, leaning, reaching above shoulders and below knees, and lifting up to 50 pounds.
  • Requires ability to communicate verbally with donors, in person and on the phone.
  • Must have fine motor coordination, depth perception, and ability to hear equipment sounds from a distance.
  • Potential exposures to blood borne pathogens
  • Occasional travel. (Less than 10%)

EDUCATION, BEHAVIOURAL COMPETENCIES AND SKILLS:

Essential: High School Diploma or equivalent required.

Desired: Associates or Bachelor’s degree highly desirable.

ADDITIONAL INFORMATION

  • FLSA Classification (US) - Exempt
  • Other duties and responsibilities as assigned.

OBJECTIVES/PURPOSE

Responsible for managing the operations of plasma collection facility, to include financial, marketing, administrative, regulatory, quality, personnel and facilities management functions. Supervises the daily functions and staff activities across departments to optimize operational efficiency.

ACCOUNTABILITIES

Employee development (60%):

  • Initiate and deliver staff communications, network and local.
  • Oversee and ensure all employees are properly, timely, and accurately trained in technical areas.
  • Providing timely and accurate feedback to both hourly and exempt staff members.
  • Developing employee talent, through regular meetings, goal check-ins, development plans, etc.
  • Administer year-end review process and compensation changes.
  • Assist in management of the recruiting process. (i.e. - phone screens, interviews, offers, on-boarding)
  • May support and conduct management training.
  • Provide leadership to ensure donor retention, high customer service levels, production monitoring and cost data.

Operations Management (40%):

  • Supervise the operations within the facility:
    • Maintain compliance with all federal, state, local and company regulations related to quality of product, employee and donor safety.
  • Manage facility audit processes and help to resolve any related issues that arise from the audit:
    • Collaborating with Regional Manager and management team to prepare for and host internal and external auditors.
    • Ensuring timely response and closure to audit observations.
  • Perform analysis of related data to promote efficient operations:
    • Forecasting and attaining production and cost goals, while assuring compliance with Shire, local and federal regulations.
  • Resolve related facility issues and manage inquiries for facility information.
  • May assist in center production issues.

DIMENSIONS AND ASPECTS

Technical/Functional (Line) Expertise

  • Minimum of three years’ experience preferably in a medical or other regulated field, or an equivalent com- bination of education and experience.
  • Must have excellent interpersonal, leadership, organizational and technical skills.
  • Ability to attract, retain, motivate and develop a team of diverse individuals. Demonstrated ability to multi- task, prioritize, and communicate with senior management.
  • Requires weekend and extended work periods.
  • Requires obtaining and maintaining Cardiopulmonary Resuscitation (CPR) and AED certification.

Leadership

  • Integrity
  • Fairness
  • Honesty
  • Perseverance
  • Putting the patient at the center
  • Building trust with society
  • Reinforcing our reputation
  • Developing the business

Decision-making and Autonomy

  • Consults center management teams to effectively problem solve, ensure safety of staff and donors, and provide an exceptional customer experience.
  • Coordinates with external vendors and contractors for building maintenance and other contracted services.
  • Authority to make hiring/separation decision regularly (involuntary must collaborate with HR)

Interaction

  • Responsible for providing exceptional customer service to donors (external) and fellow employees.
  • Refers to Group/Regional management for guidance on high-impact and/or sensitive decisions.
  • Advises and counsels all staff on operational, safety, and customer service concerns.
  • Delivers performance and review feedback to all staff.
  • Reports to Group Manager and/or Regional Operations Lead.

Innovation

  • May participate in the management of projects and new initiatives within the center or across centers.
  • Supports the center management team in identifying operational opportunities for continuous improvement, initiating changes to center processes as needed, through use of company approved procedures (including but not limited to 5S, Value Stream Mapping and Kaizen).

Complexity

  • Requires ability to stand and walk for entire work shift.
  • Potential exposure to blood borne pathogens.
  • Requires occasional bending, stooping, kneeling, crouching, leaning, reaching above shoulders and below knees, and lifting up to 50 pounds.
  • Requires ability to communicate verbally with donors, in person and on the phone.
  • Must have fine motor coordination, depth perception, and ability to hear equipment sounds from a distance.
  • Potential exposures to blood borne pathogens
  • Occasional travel. (Less than 10%)

EDUCATION, BEHAVIOURAL COMPETENCIES AND SKILLS:

Essential: High School Diploma or equivalent required.

Desired: Associates or Bachelor’s degree highly desirable.

ADDITIONAL INFORMATION

  • FLSA Classification (US) - Exempt
  • Other duties and responsibilities as assigned.

Takeda is an industry-leading, global pharmaceutical company with an unwavering dedication to putting patients at the center of everything we do. We live our values of Takeda-ism – Integrity, Fairness, Honesty, and Perseverance – and are united by our mission to strive towards Better Health and a Brighter Future for people worldwide through leading innovation in medicine.

Here, everyone matters, and you will be a vital contributor to our inspiring, bold mission. At Takeda, you will make an impact on people’s lives – including your own.

A subsidiary of Takeda, BioLife is an industry leader in operating high quality plasmapheresis centers throughout the United States. At BioLife Plasma Services, we excel at caring. Caring for the quality of our lifesaving services, caring for the donors who help make it happen, and caring for the communities we call home. Improving Lives. Improving life for everyone.

Notice to Employment / Recruitment Agents:

Employment / Recruitment agents may only submit candidates for vacancies only if they have written authorization to do so from Shire, a wholly-owned subsidiary of Takeda’s Talent Acquisition department. Any agency candidate submission may only be submitted to positions opened to the agency through the specific Agency Portal. Shire, a wholly-owned subsidiary of Takeda will only pay a fee for candidates submitted or presented where there is a fully executed contract in place between the Employment / Recruitment agents and Shire, a wholly-owned subsidiary of Takeda and only if the candidate is submitted via the Agency Portal. Candidates submitted or presented by Employment / Recruitment Agents without a fully executed contract or submitted through this site shall not be deemed to form part of any Engagement for which the Agency may claim remuneration.

Equal Employment Opportunity

Shire, a wholly-owned subsidiary of Takeda, is an Equal Opportunity Employer committed to a diverse workforce. Shire, a wholly-owned subsidiary of Takeda, will not discriminate against any worker or job applicant on the basis of race, color, religion, gender, national origin, ancestry, age, sexual orientation, marital or civil partnership status, pregnancy, gender reassignment, non-job related mental or physical disability, genetic information, veteran status, military service, application for military service, or membership in any other category protected under law.

EEO is the Law - https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

EEO is the Law – Supplement - https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

Pay Transparency Policy - https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf

Reasonable Accommodations

Shire, a wholly-owned subsidiary of Takeda, is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please call 484-595-8400 and let us know the nature of your request and your contact information.

Job ID SR0044536

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