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Insights, Analytics and Customer Excellence Lead

Apply Now Email Me Job ID SR0036981 Date posted 06/28/2019 Location: Toronto, Canada


Role Objective

To support LOCs with brand planning , strategic initiatives and marketing communications

Key  Accountabilities

  • Together with customer excellence in key LOCs, develop regional customer excellence metrics and strategy in line with brand plan and objectives
  • Project manage market and competitive research projects across the region, providing actionable key insights to the neuroscience leadership team
  • Manage regional data and performance
  • Act as a member of the regional Customer Excellence community as part of EUCAN
  • Develop, together with key LOC inputs, the regional brand plan and strategy
  • Ownership of the brand portal content, adapting it as necessary for regional needs
  • Adapt marketing material for the region
  • Work closely with I&A/Cx Lead on multichannel innovation, collaborating with EUCAN HQ community best practices
  • Share best practices across the region, identify efficiencies and support in regional commercial co-ordination
  • Provide support with new launches  and brand lifecycle management


  • Analytical thinking and attention to detail
  • Project management skills
  • Stakeholder management
  • Leadership in a global matrix environment and leading without authority
  • Excellent verbal and written communications

Knowledge and experience

  • Knowledge and experience of working with CRM systems and data vendors
  • Knowledge and experience in conducting market research to drive key insight generation
  • Experience in performance management and reporting
  • Experience with Takeda neuroscience portfolio

Notice to Employment / Recruitment Agents:

Employment / Recruitment agents may only submit candidates for vacancies only if they have written authorization to do so from Shire, a wholly-owned subsidiary of Takeda’s Talent Acquisition department. Any agency candidate submission may only be submitted to positions opened to the agency through the specific Agency Portal. Shire, a wholly-owned subsidiary of Takeda will only pay a fee for candidates submitted or presented where there is a fully executed contract in place between the Employment / Recruitment agents and Shire, a wholly-owned subsidiary of Takeda and only if the candidate is submitted via the Agency Portal. Candidates submitted or presented by Employment / Recruitment Agents without a fully executed contract or submitted through this site shall not be deemed to form part of any Engagement for which the Agency may claim remuneration.

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