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Demand/Supply Planner

Apply Now Email Me Job ID SR0042097 Date posted 10/14/2019 Location: Toronto, Canada


The Demand Planning lead is accountable for managing the statistical forecast and collaborating with the Canada commercial franchise, commercial planning, finance and others to ensure the proper demand signal/forecast is being submitted for Canada brands. This role will be responsible for implementing and managing a framework that maximizes customer service level, reduces inventory levels, improves forecast accuracy, and reduces product discards in Canada.



  • Forecast accuracy / Customer Service Level (p) target setting: Define, set, deploy & drive improvement of core GSC KPIs “Forecast Accuracy & CSL (p)” in alignment with GSCS & GSCE
  • Demand forecast & analytics: Develop & provide demand forecast & analytics to LOCs with the goal to improve overall forecast accuracy.
  • Demand Planning: Drive actual performance review and statistical forecast to develop baseline forecast to be reviewed with commercial organization while maintaining the demand signal in planning tool.  Facilitate monthly review and document assumptions/agreement to signal.
  • New Product Introductions Partner with Regional launch leads to support the development and planning of NA region related Product Introductions.
  • Supply planning: Support internal customer-facing activities with the US Commercial teams, including supply and demand reviews, and the S&OP process.
  • Inventory planning: Facilitate local inventory planning aligned with defined targets; steer local inventory management & facilitate issue resolution if required. Conducts daily/weekly inventory delivery/receipt reconciliations with manufacturing plants and Logistics
  • Inventory Obsolescence Aged/Expiry/Discontinuation
    • Working with planning peers and commercial teams on exit strategies and providing recommendations to address excess product.
    • Partnership with owner of the operational plan to execute change for the region.
  • Inventory Capacity and Product Flow
    • Analyze shut-down impacts, and disruptions of inventory flow of upstream supply chain (from manufacturing to warehouse).
    • Work with team to formulate capacity solutions with peers.
    • Serves as Demand & Supply planning subject matter expert representing the franchises within designated product groups.
  • Canada S&OP participation and issue resolution: participate and provide input into the regional S&OP process including demand & supply consolidation
  • Metrics to support forecast analysis and S&OP process
    • Metrics & KPIs - (OLFR, Backorders, Forecast Accuracy, Manufacturing to US warehouses
    • KPIs (on-time delivery, order fill-rate, etc.))
      • Ownership of US Supply Chain related KPIs
    • Inventory Analytics - inventory projections, ad hoc requests
      • Lead all inventory related analytics
    • Product Life Cycle/Code Maintenance Ownership – coordinate new item set-up, discontinuation, replacement.
  • Align with Customer Service/Canada Logistics
    • Provide information on supply to properly plan and meet service level goals.


Technical/Functional (Line) Expertise

  • Strong planning processes & procedures covering:
    • Forecasting & Analytics
    • Demand Planning
    • Supply Planning
  • Strong understanding of commercial processes & procedures
  • Ability to operate in multiple forecasting and information systems


  • Ability to operate cross functionally, Operating Units (OpUs, Commercial business units)
  • Ability to breakdown complex situations into clear and concise communications
  • Ability to implement harmonized processes
  • Ability to establish a high degree of accountability through both performance measurement and clear communications.

Decision-making and Autonomy

  • Ability to analyze issues, prepare recommendations, and facilitate decision making on a regional level with commercial and OPU’s
  • Strong stakeholder management capabilities across multiple organizational levels (local, regional, executive)
  • Strong capabilities to bridge Commercial & Production organization
  • Excellent ability to solve problems and resolve issues in a timely manner
  • Very strong capabilities to bridge Commercial & Production organizations


  • Coordinate with the Commercial teams, OPU’s and Supply Chain team members to ensure proper forecast signal is provided
  • Escalate local/ regional S&OP issues
  • : Escalate local/ regional IT issues; provide input to IT requirements regarding forecasting and inventory
  • LOC/franchise SCM: Steer/ guide demand planning, and operationalization of GSC standards & guideline
  • Regional GMS: Ensure alignment on key GSC KPIs, escalate issues & provide input to issue resolution
  • Regional Commercial: Ensure alignment on key GSC KPIs, escalate issues & provide input to issue resolution


  • Ability to look for creative solutions to complex situations to ensure no supply disruption as a result of the forecast
  • Willing to leverage technology to drive process excellence and improve supply chain responsiveness


  • Able to manage ambiguity, find pragmatic solutions & align/influence with key stakeholders
  • Capability to manage and recommend solutions for highly complex supply chain issues with various stakeholders & cultures
  • Drive decision making with stakeholders in a matrix organization
  • Ability to collaborate and work with others in a team environment
  • Ability to train others on the Takeda S&OP and planning processes, measure performance and make recommendations to improve business results


  • BS/BA Business or in relevant field including Supply Chain education.
  • 5+ years of Planning experience (prefer Biotechnology/Pharmaceutical Industry experience) with minimal 3 years in business analytics role.
  • Fundamental knowledge of Supply Chain, as well as Supply/Demand relationship
  • Must have excellent business acumen, analytical and problem-solving skills to build strong business cases for change.
  • Ability to think strategically and increase effectiveness at achieving overall strategies
  • Excellent communication skills with the ability to simplify complex issues and topics
  • Ability to establish a high degree of accountability through both performance measurement and clear communications.
  • Strong interpersonal skills with ability to motivate the extended team for maximum productivity
  • Strong MS Excel/PowerPoint and Demantra, SAP, QlikView and other similar systems experience required
  • Strong business acumen & financial analytics skill

Notice to Employment / Recruitment Agents:

Employment / Recruitment agents may only submit candidates for vacancies only if they have written authorization to do so from Shire, a wholly-owned subsidiary of Takeda’s Talent Acquisition department. Any agency candidate submission may only be submitted to positions opened to the agency through the specific Agency Portal. Shire, a wholly-owned subsidiary of Takeda will only pay a fee for candidates submitted or presented where there is a fully executed contract in place between the Employment / Recruitment agents and Shire, a wholly-owned subsidiary of Takeda and only if the candidate is submitted via the Agency Portal. Candidates submitted or presented by Employment / Recruitment Agents without a fully executed contract or submitted through this site shall not be deemed to form part of any Engagement for which the Agency may claim remuneration.

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