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Windows/VMWare Service Delivery Manager

Apply NowEmail Me Job ID R0016142 Date posted 01/24/2020 Location: Tokyo, Japan

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Job Description


  • The VMWare/Wintel Administrator will be responsible for the technical support of Takeda’s  managed enterprise Wintel environment
  • The key area of focus will include developing standards, technology roadmaps, capacity planning, process development and monitoring
  • Role also includes creation of processes, policies and procedures related to the VMWare/Wintel infrastructure platform
  • Assist in the development of architectural standards and ensure common architecture decisions are implemented consistently across Service / Core teams

Geographic Scope: APAC


  • Collaborate with Service Owners to define future service offerings based on customer demand, Functional portfolio / architecture, industry trends, and cost pressures
  • Gain acceptance of architecture standards and blueprints by engaging with Service Owners, Head of Hosting & Cloud Services, Plan/Build lead, , IT Functional Leads, Managed Service Providers and other relevant stakeholders
  • Promote appropriate use of and adherence to reference architectures when developing new services
  • Provide consulting expertise during build, test and deploy phases to shape and guide development of services offered by service teams
  • Actively communicate with service teams to understand status and delivery of all services
  • Advocate standard architecture when working with customers on new builds
  • Define and Mmaintain servicece architecture principles, policies and standards, and ensure governance
  • Identify major technology trends and competitive forces relevant to Virtualization to address customer needs
  • Execute the technology refresh and upgrades
  • Capacity planning and procurement recommendations


  • Provide technical feedback in the design and configuration of the required architecture and map business requirements to systems/technical requirements
  • Participate in innovation initiatives to deliver new capabilities required by the business
  • Develop processes, procedures and cost-effective technical solutions to support and improve systems
  • Implement, and support advanced and diverse technical solutions that address complex business requirements
  • Research technology solutions to meet business needs
  • Identify and implement process improvements in the architecture and/or infrastructure of existing systems
  • Prepare business requirements, system assessments, project and process assessments, and implementation documentation for technical projects
  • Manage level 1 managed service partners in an oversight and escalation role
  • Provide level 2 and 3 support for incidents as well and proactive health analysis


Technical/Functional (Line) Expertise

  • Knowledge of IT Computer Systems Validation processes (required)
  • Pharmaceuticals or Life Sciences experience with knowledge of qualification/validation processes (preferred)
  • Possess and maintain broad technical and business knowledge of all aspects of the service
  • Proven ability to lead large-scale technology refresh programs of both physical and virtual infrastructure
  • Experience in large-scale Data center migrations/consoldiation programs


Takeda IT Competencies draw on the Takeda Leadership Behaviors—Positive, Accountable, Results-Driven and Excellent Manager of Self and Others—and include other core skills relevant for Takeda IT

  • Positive—inspires a passion for growth, challenge and innovation
  • Accountable—takes responsibility and fulfills commitments
  • Results-Driven—generates breakthrough solutions to critical issues
  • An Excellent Manager of Self and Others—develops high performance in self, individuals and teams

Decision-making and Autonomy

  • Collective Mindset – promotes sharing of information and resources and takes an overall IT perspective when making decisions


  • Relationship Management – builds trust and partners with internal and external stakeholders, using a consultative approach to negotiate and confront conflict positively; conveys information in a way that is understood and actionable


  • Collaborate with other architects to share ideas, common practices and thought leadership in order to simplify technology landscape, improve the effectiveness of IT solutions, and ensure consistency and adherence to standards
  • Collaborate with other architects to identify and establish common technologies that can be leveraged across business domains or at the enterprise level
  • Drive or participate in innovation initiatives to deliver new capabilities required by the business


  • Incumbent will make decisions regarding standards and technical design
  • Incumbent will have the ability to evaluate complex systems, develop strategies to deliver capabilities desired of the business, and work within a constantly changing technology landscape


  • Minimum 5 years experiences with System Administration: Windows 2008-2019, file/print services
  • Experience with the following: Windows DFS, VMWare 6.x or higher, Cisco UCS, EMC Avamar/Data Domain / IDPA, VM-aware storage (VAS) storage such as Tintri
  • Ability to communicate and influence all levels
  • Proven experience in a large, geographically diverse team of technical resources
  • Deep knowledge in hybrid service reference architecture, orchestration, compute, storage, networking, database management and information security
  • Ability to transform customer requirements into technology requirements
  • Strong troubleshooting abilities to diagnose and resolve issues on potentially complex VWMare/Wintel deployments
  • Outstanding presentation, communication, and teamwork skills
  • Ability to collaborate across organizational boundaries to deliver results
  • Experience with software validation/lifecycle in a regulated environment
  • Experience in a highly regulated environment with strict change control policies
  • Preferred job related Certifications: Microsoft Certified Professional, VMWare Certified Professional
  • Business level language capability for both English and Japanese (Native Level) is required


Tokyo, Japan

Worker Type


Worker Sub-Type


Time Type

Full time

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