Service Delivery Partner – Commercial -TaiwanApply Now Email Me Job ID R0015475 Date posted 01/20/2020 Location: Taipei, Taiwan
·Serves as the Business Partner face-off for all Infrastructure and Operations (CTUX) related Services and Projects.
·Partners closely with the assigned Business Partner(s) to collaborate on services and support; develops understanding of the business objectives and technical support requirements; supports development and delivery of required CTUX support and services; and serves as the single-point-of-contact (SPOC) for all CTUX services required.
·Responsible for ensuring CTUX IT Operations within the assigned region/business.
Devlops, tracks, and measures key performance indicators and customer satisfcation metrics.Works to ensure CTUX service and process changes are thoroughly vetted and understood by the Business Partner (BP) and that the BP is appropriately cascading information with their business functions.Conversely, ensures all CTUX requirements coming from the BP/Business function are cascaded back to the appropriate CTUX function(s).