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Omni-channel Engagement & Project Manager

Job ID R0043122 Date posted Aug. 19, 2021 Location Remote

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Job Description

Are you looking for a patient-focused, innovation-driven company that will inspire you and empower you to shine? Join us as a Omni-channel Engagement & Project Manager in Stockholm, Sweden.

At Takeda, we are transforming the pharmaceutical industry through our R&D- driven market leadership and being a values-led company. To do this, we empower our people to realize their potential through life-changing work. Certified as a Global Top Employer, we offer stimulating careers, encourage innovation, and strive for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our global teams are united by an unwavering commitment to deliver Better Health and a Brighter Future to people around the world.

Here, you will be a vital contributor to our inspiring, bold mission.

Working as a partner to the Business Unit (BU) Director and with the full Neuroscience Business Unit, this role plays an important part in the continued evolution and development of the Neuroscience Business in Sweden.

This role is a unique blend of strategic and operational responsibilities, including:

  • Identifying and communicating business drivers, opportunities and risks across the breadth of the portfolio

  • Developing and Leading high performing and customer-focusedcommercial Initiatives, through leading and driving of core business initiatives

  • Developing and implementing a comprehensive Omni-Channel strategy within the BU to leverage new and existing channels which optimize our engagement with stakeholders


Identifies and communicates business drivers, opportunities and risks across the breadth of the portfolio and ensures that they are acted upon including:

  • Ensures brands, competition, market dynamics, medical trends and levers of growth are analyzed on a regular basis and develops view on brand issues, market development, competitive positioning, customer segments and needs

  • Assesses value creation potential of business development opportunities

  • Ensures learnings and identified initiatives/projects are acted upon by cross-functional BU team members

  • Works collaboratively across the Nordic countries and with CoE to foster best practice and portfolio insights sharing

Develops and Leads high performing and customer-focused commercial initiatives, through leading and driving of core business processes, including:

  • Ensures the team lives and executes customer-centricity, defined as listening to customers and meeting their needs to provide customer-centric solutions, also ensures that in the team mindset and outcomes - the patient comes first

  • Builds project management capabilities of the Core and Agile Team members, driving value-based key account management as a mindset

  • Promotes cooperative and inclusive ways of working together within the cross-functional team

  • Identifies and understands training needs (target: KAMs and Brand Customer Managers) and shapes agendas for sales conferences and BU team meetings, appraises performance within the team

  • Drives core projects (timeline and quality) such as Innovation, National Congresses, Regional meeting and ensures adaptation/implementation of new processes as required

  • Identifies and executes critical projects and initiatives for the BU which create growth and capitalize on market dynamics / differences

Developing and implementing a comprehensive Omni-Channel strategy within the BU to leverage new and existing channels which optimize our engagement with stakeholders

  • Ownership of the BU OCE strategy and implementation; working closely with BUD, Commercial Lead to define Omni-channel Strategies in the Brand Plan

  • Create, monitor, optimize and report on omni-channel campaigns

  • Define and set KPIs for the various Omni-Channel campaigns in close collaboration and alignment with CoE and Project Manager/OCE Leads in other BUs

  • Set clear Strategies, define processes for each of the defined Focus Channels (CRM, webinars and Remote Engagement, Approved emails, Websites, etc)

  • Ensure seamless roll-out of new technologies, processes and training in alignment with CoE(s)

  • Measure performance of digital marketing campaigns vs goals (defined KPIs), including lead scoring practices to enable higher conversions and optimizing customer reach

  • Point of contact with CeX to ensure optimal targeting and segmentation together with the FLM; follow-up on dashboards with BUD to ensure alignment with KPIs

  • Work cross functionally with Commercial, Medical and Market Access Teams spreading the OCE capabilities and deployment across the BU

  • Lead the creation and monitoring of selected Omni-Channel projects with Takeda’s preferred Marketing agencies, negotiating the best offers and defining deliverables according to KPIs set by BUD


Key Skills

  • Business and Strategic Acumen

  • Customer and patient centricity

  • Account Planning and Operational Excellence

  • Analytical Thinking and Problem Solving

  • Planning and Organizing (prioritization)

  • Proven, strong cross-functional collaboration and informal leadership skills

  • Excellent presentation and communication skills

Core Competencies

  • Engage others

  • Collaboration

  • Strategic approach

  • Drive for results

  • Develop Capabilities


  • Project management

  • Account Management

  • Omni-channel Management

  • Experience with new product launches

  • Experience in managing customer relationships across the full spectrum of customer types in healthcare industry.

  • Experience working with specialist products, preferable experience working within the field of Neuroscience

  • Healthcare environment knowledge

  • Experience in Digital Marketing and ability to motivate the whole organization and cross-functional teams when implementing new strategies and ways of working. We believe you also have commercial or agency experience.

  • Bachelor’s Degree

  • Fluent written and spoken Swedish and English

  • 7+ years’ experience  in pharmaceutical industry, healthcare in Sweden (LIF education)

  • Proven track record in dealing with complex portfolio, country and stakeholder situations
  • Accustomed to managing diverse and changing work scope and workload


SWE - Stockholm - Lindhagensgatan

Worker Type


Worker Sub-Type


Time Type

Full time