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Key Account Manager (GI)
Business Area Overview
The Europe & Canada (EUCAN) Business unit supports Takeda's mission at a regional level and as the leader in rare diseases and specialty care, we champion better health and a brighter future for patients, healthcare providers and our people.
Across the EUCAN BU, patients come first in every decision we make. We develop strategic partnerships which deliver value for society and create a culture within which our people can thrive and reach their full potential.
Our mission is to empower and enable our people to fulfill their potential by embracing diversity and creating a high-performance, collaborative working environment. In the EUCAN region integrity is one of our key values. We put patients, trust and reputation before business and this is one of the main reasons why our people choose to work here.
What makes a successful team member within EUCAN at Takeda?
I know that I need to work in a place where I can grow and be challenged, and what motivates me the most is to make a difference. I think what we offer here at Takeda truly helps patients. And it’s important to bring others along on that journey.Rebecca Yu VP of Patient Value & Access
Believe in your own ability to do the things you want to do. If you do that, things will happen.Heena Howitt Country Medical Lead Genetic Diseases
The faster we help someone get a true diagnosis of their underlying condition, the faster we can offer a treatment that can help them get back to living their life and improve their future outlookChristian Downton Business Unit Director Rare Metabolic Diseases
Working at Takeda
Here, you will feel welcomed, respected, and valued as a vital contributor our global team.
A strong, borderless team, we strive together towards our priorities and inspiring mission.
Bold initiatives, continuous improvement, and creativity are at the heart of how we bring scientific breakthroughs from the lab to patients.
Recognized for our culture and way of working, we’re one of only 16 companies to receive Top Global Employer® status for 2021.
Our people-first mission extends beyond patients to include their families, communities, and our own Takeda family.
Through trust and respect, you will have genuine support from leaders, managers, and colleagues to do your best work.
Key Account Manager (GI)
People First - At Takeda we are dedicated to improving the health and well-being of all people and bringing them the hope of a brighter future. It is our passion that transforms every job into meaningful action. Our people are the heart of Takeda.
Are you looking for a patient-centric and innovation-oriented company to inspire you and promote your career? Join Takeda now.
We are currently hiring for a Key Account Manager (GI) in full-time in Stockholm, Sweden
Responsible for maximising utilisation and patient outcomes of the Takeda offering (portfolio of pharmaceutical products and services) in designated territories/accounts
Drive account stakeholder relationships; develop and monitor long-term relationships between Takeda, the account and its key stakeholders
Responsible for driving and achieving the business objectives within the allocated budget using an omnichannel approach
Understand the account situation, challenges and needs
Formulate comprehensive, robust and insight-driven key account plans
Deliver on agreed objectives and tactics within the key accounts in order to drive Takeda performance
Ensure account plans, objectives and KPIs are transparent to the whole account team and senior leaders (captured in SMILE, Veeva Engage)
Manage the account plan execution according to agreed timelines and budget. Take full responsibility for driving projects and bigger meetings within the brand team.
Conduct market surveillance and communicate in-field intelligence on customer insights, external stakeholder activities and trends to key internal stakeholders (including commercial, medical, market access, CEE)
Support and collaborate with In-Field Market Access territory partner to gain product access to local formularies and/or protocols within own accounts.
In coordination with supply chain, ensure Takeda product(s) is/are available at account level
Operate in a manner that is always in line with compliance and legal requirements and according to the marketing and sales strategies.
Act as an ambassador of the Takeda brand, its vision and values
Develop long-term relationships between Takeda and key strategic accounts and their stakeholders
Identify key external stakeholders and develop deep understanding of their needs, collaborating on initiatives and co-creating mutually beneficial solutions that will add value to them and the patients
Drive the implementation of the innovative offerings with key stakeholders and help differentiate Takeda from its competitors
Support and advise Healthcare professionals on the correct use of Takeda product and services portfolio
Cross-Functional Team Leadership
Proactively coordinate collaboration with medical and market access (and other internal stakeholders) to ensure alignment in objectives and activities with accounts and external stakeholders.
Monitor the account plan progress and hold collaborators, and self, accountable as agreed
Lead the core account team meetings and present account plans and progress at relevant local meetings to the management
Identify and address any collaboration misalignments
Prioritize and manage accounts within assigned territory by assessing appropriate business opportunities through contacts with key decision-makers and important local stakeholders
Systematically analyse success of plans (e.g. sales, market developments, competitors) and propose mitigating actions as needed. Use learnings to further improve planning and execution
Make changes as needed based on new business opportunities and changes in the market place to achieve financial objectives
SKILLS and COMPETENCIES
Critical Skills and Competencies
Strategic Approach: Balances between the long-term vision while driving the short-term goals
Collaboration: Establishes productive relationships and partners with others across the organization to ensure common understanding of objectives and achieve shared goals. Have a flexible and agile mind-set and contribute to strong collaboration across the teams (core teams, agile teams, brand teams).
Drive for Results: Holds self and others accountable for delivering on commitments that align with our short- and long-term goals, never forgetting the end result is to help patients through innovation in medicine
Engage Others- Communicate with Impact: Motivates and influences others to gain support for ideas, strategies and actions in service to providing superior pharmaceutical products to patients; provides appropriate background so that messages are meaningful with audiences.
Customer & Patient centricity: Focuses on customer satisfaction and delivers a quality service or product to the agreed standards; understands the unmet needs of the patient
Account Plan & Operational Excellence in line with VB-KAM ambition: Translates strategies into step-by-step plans for action; develops robust account plans; leads integration of company activities at an account level; works in an organized manner and makes effective use of time. Uses the preferred customer channel for communication in order to increase customer experience.
Analytical thinking & Problem solving: Critically analyses information to better understand issues; uses analysis to provide business insights and help draw conclusions; finds solutions to problems that limit business potential
Business acumen: Shows clear understanding of business and business drivers and the ability to spot new opportunities for driving the business; creates competitive advantage for Takeda by developing new ways of working (striving for flexibility and agility).
Experience and Education
Industry experience with and/or speciality care environment
Experience in managing customer relationships across the full spectrum of customer types in healthcare industry.
Account management experience desirable.
Therapy and Product area knowledge
Healthcare environment knowledge
Experience with omnichannel engagement is desirable
Fluent or Native speaker of Swedish
Empowering our people to shine
At Takeda, we earn the trust of society and our customers through our values of Takeda-ism: Integrity, Fairness, Honesty, Perseverance. We incorporate these values in everything we do. They represent who we are and how we act. They help us make decisions that we can be proud of today and in the future. We enable our employees to develop their full potential. As a global top employer, we offer exciting career paths, promote innovation, and strive for top performance in everything we do. Takeda fosters an inclusive, collaborative, and international work environment where our teams are united by their relentless commitment to our goal of improving people's health and creating a better future for the world. Learn more at takedajobs.com.
Diversity, Equality, and Inclusion
Takeda is committed to foster diversity, equality, and inclusion. Hiring decisions are based entirely on qualifications and are made regardless of gender, ethnic origin, religion, sexual orientation, age, or disability.
If you are interested in this opportunity, we look forward to receiving your application via our online tool!
LocationsSWE - Stockholm
Time TypeFull time
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We take action by focusing on our four priorities
- Create an exceptional people experience
- Responsibly translate science into highly innovative, life-changing medicines and vaccines
- Protect our planet
- Unleash the power of data and digital
About our location
Stockholm, Stockholm CountyExpand Map