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Senior Manager, CRM, China

Apply Now Email Me Job ID R0011299 Date posted 08/07/2019 Location: Shanghai, China

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Job Description

Primary Objectives of this Job

Responsible for identifying, developing and putting into practice the right CRM solutions through project management, business process development and implementation to meet business objectives.

Key Responsibilities

  • Lead project team to develop and roll out new CRM solution to enable fact-based management from senior executives, sales force leadership, marketing and sales force in the field to improve business efficiency. 
  • Work closed with cross function team to gather business requirements and translation to technical team through systematic thinking and communication.
  • Project life cycle management.
  • Identify, design and configure CRM solutions. See both big picture and small details that lead to successful solutions to improve user experience.
  • Guide users on how to use CRM effectively.
  • Create innovative input with big data thinking. Think out-of-the-box to identify potential improvement points through refined analytics approach.
  • Fully in line with legal / compliance / data protection requirements.
  • Participate in sales activities as required.

Key Stakeholders (examples)

  • Internal: IT, Business Unit Heads, Sales Force Excellence, Human Resources, Finance, Compliance and China Leadership Team.
  • External: Vendors.

Education and Experience

  • Bachelor degree or above in a related field, such as Statistics, Computer Science, Business Administration or Life Sciences.
  • MBA preferred.
  • At least 5 years’ experience in multinational corporations with 3 years in management positions related to data analytics, statistics, process management or data-related project management.
  • Experience in pharmaceutical industry CRM is a plus.
  • Consulting experience is highly valued.


    Shanghai, China

    Worker Type


    Worker Sub-Type


    Time Type

    Full time

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