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Patient Access Manager

Richmond, Virginia, Washington, District of Columbia, Annapolis, Maryland


Takeda fosters a collaborative and stimulating work environment filled with opportunity and the chance to make a difference in people's lives. It is a workplace driven by integrity, one of Takeda’s long-held values that extends to both the patients we serve and our employees who develop and deliver medicines. Across our company, Takeda employees bring together diverse strengths that together create a stronger whole.

As one of the world’s leading biopharmaceutical companies, Takeda is committed to bringing Better Health and a Brighter future to people worldwide. We aspire to bring our leadership in translating science into life-changing medicines to the next level, in our core focus areas; oncology, gastroenterology, neuroscience, rare diseases, plasma-derived therapies, and vaccines.

We are a passionate team doing important work that impacts patients’ lives. If you are driven to create better health and a brighter future, join us!

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What makes a successful member of our team? Check out the traits we’re looking for and see if you have the right mix.

  • Collaborative
  • Strategic
  • Results Driven
  • Self-starter
  • Versatile
  • Team player

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  • Since 1781, the values of Takeda-ism (Integrity, Fairness, Honesty, and Perseverance) have guided everything we do—from decision-making to interacting with patients.

  • Our people-first mission extends beyond patients to include their families, communities, and our own Takeda family.

  • A strong, borderless team, we strive together towards our priorities and inspiring mission.

  • Recognized for our culture and way of working, we’re one of only 13 companies to receive Top Global Employer® status for 2018.

  • Our people-first mission extends beyond patients to include their families, communities, and our own Takeda family.

  • Our vision is of a world with accessible healthcare for all, where prevention measures are exponentially advanced and billions are freed of disease. Our approach is rooted in our patient-centricity and the creation of outstanding treatments that change people's lives. Building upon a foundation of sustainability, we are committed to contributing to the long-term health of people through disease prevention.

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Patient Access Manager

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Job ID SR0036213 Date posted 05/13/2019 Location Richmond, Virginia; Washington, District of Columbia; Annapolis, Maryland

Associate Director – Patient Access – Immunology

The Patient Access Manager is a regional field based position that will provide logistical reimbursement assistance, education and support for rare immunologic diseases. This individual be responsible for educating physicians, care givers,staff genetic counselors, nurses, pharmacists and ancillary staff, as well as patients, families and patient organizations to prevent and address barriers to patient access. Allocation of time will be adjusted as needed to meet the needs and objectives of Patient Access and Site Support.

Technical knowledge of health care reimbursement from a patient/provider perspective will be required as well as the ability to interact with physicians, staff, and sites of care.

The Patient Access Manager will utilize a regional team approach while working with numerous internal groups such as; Patient Support Managers, Managed Markets, Immunology Business Managers and Marketing teams to facilitate and optimize patient care. The objectives are dictated by the specific needs of each region and the percentage of time spent on each job may vary.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Please note the percentage of time spent on each job duty is an estimate for normal operating conditions.

Responsibility for patient access (70%) includes:

Personalized coordination of patient care using a multi-disciplinary team approach

Provide expertise in coordination of care, working with internal case managers, RBM’s, sites of care, and payors

Provide resource for reimbursement education to patients and families to ensure that they are well informed in order to make appropriate decisions regarding their treatment options

Resource for alternative insurance options for patients and provide information on relevant reimbursement topics related to our products

Ongoing support of One Path Patient Service team and when necessary working as a liaison between One Path and our customers.

Site Support and Other responsibility (30%) include:

Resource to providers/hospitals regarding billing, reimbursement and procurement options

Provide reimbursement education and support to sites of care/treatment centers if requested or necessary, with specific emphasis on One Path and Takeda's reimbursement support services

Reimbursement conflict resolution with assigned accounts

Representing Takeda at Regional and National Conventions

Develop and implement special projects to address regional based objectives

Education & Experience Requirements

Bachelors Degree required

5+ years of prior healthcare relationship management experience

3+ years of field based experience in healthcare related account management, sales or medical affairs

Preferred Requirements

Knowledge of specialty biologics and/or rare disease markets

Expertise in biologics reimbursement , buy and bill, specialty pharmacy distribution and managed care

Candidate will reside within posted geography

Key Skills and Competencies

Customer Focus

Decision Quality

Ensures Accountability

Manages Ambiguity


Individual must possess extraordinary positive attitude, exceptional listening skills, and strong verbal and written communication skills

Must possess the ability to communicate effectively around key strategic initiatives to peer groups

Ability to work in team environment and manage communication with case managers and sales reps

Internal and External Contacts

Liaison with patients and families

Consult and coordinate with treating sites

Coordinate with case managers and home office commercial team

Work closely with Immunology Business Managers

Work strategically within assigned departmental task forces

Other Requirements

50 - 75% Travel

Notice to Employment / Recruitment Agents:

Employment / Recruitment agents may only submit candidates for vacancies only if they have written authorization to do so from Shire, a wholly-owned subsidiary of Takeda’s Talent Acquisition department. Any agency candidate submission may only be submitted to positions opened to the agency through the specific Agency Portal. Shire, a wholly-owned subsidiary of Takeda will only pay a fee for candidates submitted or presented where there is a fully executed contract in place between the Employment / Recruitment agents and Shire, a wholly-owned subsidiary of Takeda and only if the candidate is submitted via the Agency Portal. Candidates submitted or presented by Employment / Recruitment Agents without a fully executed contract or submitted through this site shall not be deemed to form part of any Engagement for which the Agency may claim remuneration.

Equal Employment Opportunity

Shire, a wholly-owned subsidiary of Takeda, is an Equal Opportunity Employer committed to a diverse workforce. Shire, a wholly-owned subsidiary of Takeda, will not discriminate against any worker or job applicant on the basis of race, color, religion, gender, national origin, ancestry, age, sexual orientation, marital or civil partnership status, pregnancy, gender reassignment, non-job related mental or physical disability, genetic information, veteran status, military service, application for military service, or membership in any other category protected under law.

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EEO is the Law – Supplement -

Pay Transparency Policy -

Reasonable Accommodations

Shire, a wholly-owned subsidiary of Takeda, is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please call 484-595-8400 and let us know the nature of your request and your contact information.

Job ID SR0036213

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