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TBS People Solutions - Global Solutions Hub Lead

Łódź, Poland, Exton, Pennsylvania


Takeda fosters a collaborative and stimulating work environment filled with opportunity and the chance to make a difference in people's lives. It is a workplace driven by integrity, one of Takeda’s long-held values that extends to both the patients we serve and our employees who develop and deliver medicines. Across our company, Takeda employees bring together diverse strengths that together create a stronger whole.

As one of the world’s leading biopharmaceutical companies, Takeda is committed to bringing Better Health and a Brighter future to people worldwide. We aspire to bring our leadership in translating science into life-changing medicines to the next level, in our core focus areas; oncology, gastroenterology, neuroscience, rare diseases, plasma-derived therapies, and vaccines.

We are a passionate team doing important work that impacts patients’ lives. If you are driven to create better health and a brighter future, join us!

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What makes a successful member of our team? Check out the traits we’re looking for and see if you have the right mix.

  • Collaborative
  • Strategic
  • Results Driven
  • Self-starter
  • Versatile
  • Team player

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  • Since 1781, the values of Takeda-ism (Integrity, Fairness, Honesty, and Perseverance) have guided everything we do—from decision-making to interacting with patients.

  • Our people-first mission extends beyond patients to include their families, communities, and our own Takeda family.

  • A strong, borderless team, we strive together towards our priorities and inspiring mission.

  • Recognized for our culture and way of working, we’re one of only 13 companies to receive Top Global Employer® status for 2020.

  • Our people-first mission extends beyond patients to include their families, communities, and our own Takeda family.

  • Our vision is of a world with accessible healthcare for all, where prevention measures are exponentially advanced and billions are freed of disease. Our approach is rooted in our patient-centricity and the creation of outstanding treatments that change people's lives. Building upon a foundation of sustainability, we are committed to contributing to the long-term health of people through disease prevention.

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TBS People Solutions - Global Solutions Hub Lead

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Job ID R0018675 Date posted 07/30/2020 Location Łódź, Poland; Exton, Pennsylvania

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Job Description

Are you a solutions-oriented leader with a customer-centric mindset? Do you want to drive operational excellence while contributing to a greater purpose? As Takeda Business Solutions (TBS) continues its transformation journey, we are hiring a People Solutions Global Solutions Hub Lead to deliver innovative and simplified solutions that unlock value for our business. This, in turn, empowers Takeda’s unwavering commitment to patients.


Takeda Business Solutions is a global team driven by innovation, agile thinking, continuous improvement, and digital automation. This is a new position within the People Solutions function—a dynamic, newly-created team within TBS. In this key role, you’ll build and implement the global model for the People Solutions Global Hub team. Reporting to the Global Head of People Solutions, you will partner with stakeholders around the world to create and deliver a best-in-class employee experience.  


  • LEADERSHIP: Establishing and leading a cross-cultural team of up to 20 direct and indirect reports, and building career paths for exceptional HR professionals
  • TECHNOLOGY: Partnering with IT to leverage digital tools and technology, such as ServiceNow, LiveChat or other chatbots, and/or Workday, to deliver effective and efficient HR, payroll, and help desk solutions
  • SOLUTIONS HUB: Managing incoming customer requests via email, chat, and phone, and ensuring they are resolved in a manner that is efficient and adheres to TBS’ high standards of service
  • PARTNERSHIP: Collaborating with the TBS Global Solutions Management Lead to define processes, policies, and standards, and ensure they are developed and followed
  • CONTINUOUS IMPROVEMENT: Advancing Solution Hub processes, practices, and proactive service to employees and suppliers
  • CONTINUOUS IMPROVEMENT: Analyzing data to identify and prioritize new opportunities based on customer requirements
  • KNOWLEDGE MANAGEMENT:  Developing People Solutions documentation standards and governance


  • Bachelor’s degree
  • At least 5 years of experience in an HR-related service management or help desk leadership role
  • Experience working in a global, customer-centric work environment
  • Excellent communication and interpersonal skills


  • The opportunity to transform HR from process-based to a solutions-driven function and create a best-in-class workplace for employees
  • A flexible work environment
  • Competitive salary and comprehensive Total Rewards package
  • Continuous professional development and global career opportunities
  • A culture that encourages an entrepreneurial spirit, agile thinking, and collaboration


We are trusted partners driving next-generation capabilities who deliver simplified and innovative solutions for Takeda and patients. When you join Takeda Business Solutions (TBS), you’ll be part of a journey to create a best-in-class organization. Empowered by continuous professional development and global job opportunities, you’ll reimagine the future for yourself and the business. If you’re looking to build, grow, and leave a sustainable legacy in a patient-focused, values-based company, there is no better place than TBS.

Empowering Our People to Shine

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Exton, PA

Lodz, Poland

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Full time

Job ID R0018675

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