ServiceNow Product Owner

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ServiceNow Product Owner

Lodz, Poland


Business Area Overview

Takeda Business Solutions (TBS) is an award-winning organization within Global Finance, committed to creating an exceptional experience where our stakeholders feel supported and confident in our solutions.

A key business partner for Takeda, we harness the power of data and digital to optimize end-to-end processes across Finance, Procurement and HR.

TBS is a driver of the latest technology and next-generation capabilities in artificial intelligence, machine learning, robotics, process automation, and analytics, while being agile at scale.

With a clear line of sight to the patient, we create seamless experiences that free up our people’s time to focus on our purpose – better health for people, brighter future for the world.

When you join TBS, you'll become part of an exciting journey of transformation. Our shared mindset of innovation means we’re constantly striving to improve our organization, ways of working and outcomes – creating a uniquely rewarding culture for employees and an exceptional people experience.

It's an exciting world of collaborative change, where you’ll be empowered to challenge the status quo, make a lasting impact, and reimagine the future for yourself and the business.

Success Profile

What makes a successful team member within TBS at Takeda?

  • Collaborative
  • Innovative
  • Value-driven
  • Empathetic
  • Adaptable
  • Communicator

Working at Takeda

  • Inclusion

    Here, you will feel welcomed, respected, and valued as a vital contributor to our global team.

  • Collaboration

    A strong, borderless team, we strive together towards our priorities and inspiring mission.

  • Innovation

    Bold initiatives, continuous improvement, and creativity are at the heart of how we bring scientific breakthroughs from the lab to patients.

  • Top Workplace

    Recognized for our culture and way of working, we’re one of only 11 companies to receive Top Global Employer® status for 2022.

  • Work-Life

    Our people-first mission extends beyond patients to include their families, communities, and our own Takeda family.

  • Empowerment

    Through trust and respect, you will have genuine support from leaders, managers, and colleagues to do your best work.

ServiceNow Product Owner

Job ID R0067665 Date posted Jun. 20, 2022 Location Lodz, Poland

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Job Description

ServiceNow Product Owner

Takeda Business Solutions (TBS) is a global function and key business partner for Takeda providing simplified and innovative solutions across Finance, Procurement and HR. These create value to the business by freeing up resources from employees to better focus on patients and core operations. TBS is a driver of the latest technology and next generation capabilities in artificial intelligence, robotics, automation, and analytics, while being agile at scale. We have established a global network of core hubs and delivery centres to better anticipate needs and operate in a seamless, collaborative way to maximize value. 

In this this role you will be responsible to manage the TBS user portals (currently built on ServiceNow) and associated design and maintenance activities. The role plays a key part in delivering TBS commitment of creating exceptional people experiences, through putting users and their needs at the center of everything we do and everything we build. The role is directly responsible for ServiceNow management on behalf of TBS (development and enhancements in BAU, reporting and dashboards, trainings) and active role in ServiceNow governance within TBS and with other Takeda departments (IT, procurement etc.)


Accelerate value & make an impact by:

  • Manage the product roadmap for Takeda Business Solutions (TBS) ServiceNow portals

  • Manage the product backlog in alignment with TBS stakeholders and work with them on setting the right priorities

  • Work with the TBS Experience teams on delivering against the agreed priorities

  • Define design principles and manage the portals roadmap, creating user-centric solutions

  • Manage the team of business analysts and developer supporting TBS ServiceNow portals

Product ownership

  • Maintain a product roadmap for the ServiceNow portal under your responsibility, highlighting the key objectives for the year ahead, setting the vision and direction in line with expectations of TBS stakeholders.

  • Manage the product backlog by reviewing requests for new features and creating user stories for further refinement by Business Analysts.

  • Prioritize the backlog with key TBS stakeholders

  • Lead key ServiceNow related projects, in partnership with IT and external partners, including ServiceNow

  • Deliver progress updates to TBS stakeholders through reports and/or review meetings as appropriate.

  • Own the governance of ServiceNow enabled processes, creating adequate reports and dashboards to be used by relevant stakeholders

  • Own the knowledge and trainings related to TBS employees usage of ServiceNow

  • Ensure that best practices are followed using creativity, technology, and a proactive customer-centric mindset to deliver a high-quality, proactive support to Takeda employees and suppliers.

Required qualifications:

  • Previous experience as a Product Owner, ServiceNow manager or equivalent role (5+ years)

  • Practical ServiceNow design or development experience; good working knowledge of workflow automation concepts.

  • Business analysis experience.

  • Experience working with an international business network in previous roles

  • Interpersonal skills and confident approach building partnerships amongst colleagues

  • Advanced communication skills, verbal and writing

  • Advanced organizational, analytical and technical skills

  • Exceptional problem solving and customer service skills

  • Fluency in English


  • Becoming a member of a high-performance team with a clear vision, structure, and roadmap to drive best-in-class solutions

  • A fully flexible work environment

  • Comprehensive benefits package

  • Continuous professional development and global career opportunities

  • The opportunity to build next-generation digital & data solutions, leveraging the latest technologies on the market

  • A culture that encourages an entrepreneurial spirit, agile thinking, and collaboration

Ready to reimagine your future? Go to and search TBS.



Lodz, Poland

Worker Type


Worker Sub-Type


Time Type

Full time

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We take action by focusing on our four priorities

  • Create an exceptional people experience
  • Responsibly translate science into highly innovative, life-changing medicines and vaccines
  • Protect our planet
  • Unleash the power of data and digital

About our location

Lodz, Łódź Voivodeship

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