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Patient Assistance Manager

Lexington, Massachusetts


Takeda fosters a collaborative and stimulating work environment filled with opportunity and the chance to make a difference in people's lives. It is a workplace driven by integrity, one of Takeda’s long-held values that extends to both the patients we serve and our employees who develop and deliver medicines. Across our company, Takeda employees bring together diverse strengths that together create a stronger whole.

As one of the world’s leading biopharmaceutical companies, Takeda is committed to bringing Better Health and a Brighter future to people worldwide. We aspire to bring our leadership in translating science into life-changing medicines to the next level, in our core focus areas; oncology, gastroenterology, neuroscience, rare diseases, plasma-derived therapies, and vaccines.

We are a passionate team doing important work that impacts patients’ lives. If you are driven to create better health and a brighter future, join us!

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What makes a successful member of our team? Check out the traits we’re looking for and see if you have the right mix.

  • Collaborative
  • Strategic
  • Results Driven
  • Self-starter
  • Versatile
  • Team player

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  • Since 1781, the values of Takeda-ism (Integrity, Fairness, Honesty, and Perseverance) have guided everything we do—from decision-making to interacting with patients.

  • Our people-first mission extends beyond patients to include their families, communities, and our own Takeda family.

  • A strong, borderless team, we strive together towards our priorities and inspiring mission.

  • Recognized for our culture and way of working, we’re one of only 13 companies to receive Top Global Employer® status for 2020.

  • Our people-first mission extends beyond patients to include their families, communities, and our own Takeda family.

  • Our vision is of a world with accessible healthcare for all, where prevention measures are exponentially advanced and billions are freed of disease. Our approach is rooted in our patient-centricity and the creation of outstanding treatments that change people's lives. Building upon a foundation of sustainability, we are committed to contributing to the long-term health of people through disease prevention.

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Patient Assistance Manager

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Job ID SR0056375 Date posted 11/10/2020 Location Lexington, Massachusetts

Are you looking for a patient-focused, innovation-driven company that will inspire you and empower you to shine? Join us as a Patient Assistance Manager in our Lexington, MA office.

At Takeda, we are transforming the pharmaceutical industry through our R&D-driven market leadership and being a values-led company. To do this, we empower our people to realize their potential through life-changing work. Certified as a Global Top Employer, we offer stimulating careers, encourage innovation, and strive for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our global teams are united by an unwavering commitment to deliver Better Health and a Brighter Futureto people around the world.

Here, you will be a vital contributor to our inspiring, bold mission.

As a Patient Assistance Manager on our Patient Services team, you will be empowered. In this role, you will contribute to Takeda’s mission by directly supporting patients. A typical day will include:


  • Managing PAP vendor partners in support of Takeda programs including contract negotiation, performance management & training
  • Managing the Financial Case Management team and serving as the primary contact for our PAP 501c3s
  • Developing, implementing, and monitoring relevant Takeda PAP procedures and business rules. Resolving issues and communicating with stakeholders appropriately.


  • Ensuring SOPs and processes are developed, well documented, adhered to and that operations are tracked, measured and audited to ensure compliance with Takeda’s guidelines and SOPs.
  • Managing the Financial Case Manager team
  • Ensuring the function provides quality, reliable delivery of customer solutions utilizing appropriate planning, process and delivery of services.
  • Ensuring consistent, quality, compliant operations which assist in managing our business while ensuring compliance and manage risk for the organization.
  • Ensuring good project management is used across the function and post project reviews occur with progress tracked and measured.
  • Ensuring quality analytical and decision-making capabilities are developed and applied to issue identification and solution generation.
  • Challenging vendor partners to identify and overcome barriers to performance and to surpass existing expectations, striving for excellence.
  • Providing appropriate and timely feedback to vendor partners to ensure clarity of expectations.
  • Communicating effectively and ensure Director, Patient Assistance & Vendor Ops is well informed and kept in the loop on potential issues and progress updates.
  • Providing strategic direction and leadership in the continuous development of the function and program.
  • Ensuring partners have developed appropriate SOPs and business rules for each of the vendors providing service to Takeda and enhance the overall relationship for stellar patient outcomes


  • Bachelor’s Degree required; master preferred
  • Extensive project management required
  • People management experience required
  • Excellent verbal and written communication skills
  • Proven track record of building effective working relationships with internal and external business stakeholders
  • Ability to manage multiple projects and succeed in a dynamic, fast-paced environment
  • 5+ years of experience in vendor management or project management role, or a related field is required, preferably in a regulated industry
  • Proficiency in all Microsoft products is required.
  • Experience in Patient Services and patient assistance programs preferred.


  • 10-20% travel


  • 401(k) with company match and Annual Retirement Contribution Plan
  • Tuition reimbursement Company match of charitable contributions
  • Health & Wellness programs including onsite flu shots and health screenings
  • Generous time off for vacation and the option to purchase additional vacation days
  • Community Outreach Programs

Empowering Our People to Shine

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Notice to Employment / Recruitment Agents:

Employment / Recruitment agents may only submit candidates for vacancies only if they have written authorization to do so from Shire, a wholly-owned subsidiary of Takeda’s Talent Acquisition department. Any agency candidate submission may only be submitted to positions opened to the agency through the specific Agency Portal. Shire, a wholly-owned subsidiary of Takeda will only pay a fee for candidates submitted or presented where there is a fully executed contract in place between the Employment / Recruitment agents and Shire, a wholly-owned subsidiary of Takeda and only if the candidate is submitted via the Agency Portal. Candidates submitted or presented by Employment / Recruitment Agents without a fully executed contract or submitted through this site shall not be deemed to form part of any Engagement for which the Agency may claim remuneration.

Equal Employment Opportunity

Shire, a wholly-owned subsidiary of Takeda, is an Equal Opportunity Employer committed to a diverse workforce. Shire, a wholly-owned subsidiary of Takeda, will not discriminate against any worker or job applicant on the basis of race, color, religion, gender, national origin, ancestry, age, sexual orientation, marital or civil partnership status, pregnancy, gender reassignment, non-job related mental or physical disability, genetic information, veteran status, military service, application for military service, or membership in any other category protected under law.

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Reasonable Accommodations

Shire, a wholly-owned subsidiary of Takeda, is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please call 484-595-8400 and let us know the nature of your request and your contact information.

Job ID SR0056375

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