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Information Technology (IT) Business Process Expert

Lexington, Massachusetts


Takeda fosters a collaborative and stimulating work environment filled with opportunity and the chance to make a difference in people's lives. It is a workplace driven by integrity, one of Takeda’s long-held values that extends to both the patients we serve and our employees who develop and deliver medicines. Across our company, Takeda employees bring together diverse strengths that together create a stronger whole.

As one of the world’s leading biopharmaceutical companies, Takeda is committed to bringing Better Health and a Brighter future to people worldwide. We aspire to bring our leadership in translating science into life-changing medicines to the next level, in our core focus areas; oncology, gastroenterology, neuroscience, rare diseases, plasma-derived therapies, and vaccines.

We are a passionate team doing important work that impacts patients’ lives. If you are driven to create better health and a brighter future, join us!

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  • Since 1781, the values of Takeda-ism (Integrity, Fairness, Honesty, and Perseverance) have guided everything we do—from decision-making to interacting with patients.

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  • Recognized for our culture and way of working, we’re one of only 13 companies to receive Top Global Employer® status for 2020.

  • Our people-first mission extends beyond patients to include their families, communities, and our own Takeda family.

  • Our vision is of a world with accessible healthcare for all, where prevention measures are exponentially advanced and billions are freed of disease. Our approach is rooted in our patient-centricity and the creation of outstanding treatments that change people's lives. Building upon a foundation of sustainability, we are committed to contributing to the long-term health of people through disease prevention.

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Information Technology (IT) Business Process Expert

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Job ID SR0043112 Date posted 04/29/2020 Location Lexington, Massachusetts

Are you looking for a patient-focused, innovation-driven company that will inspire you and empower you to shine?  Join us as an Information Technology (IT) Business Process Expert in our Lexington, MA office.

At Takeda, we are transforming the pharmaceutical industry through our R&D-driven market leadership and being a values-led company. To do this, we empower our people to realize their potential through life-changing work. Certified as a Global Top Employer, we offer stimulating careers, encourage innovation, and strive for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our global teams are united by an unwavering commitment to deliver Better Health and a Brighter Future to people around the world.

Here, you will be a vital contributor to our inspiring, bold mission.

As an IT Business Process Expert working on the US Commercial IT Business Partner team you will collaborate with sales & marketing teams and franchise aligned IT business partners to deliver innovative technology solutions.   You will be responsible for understanding how sales and marketing processes work so they can ensure that technical solutions delivered are aligned with the needs of the sales and marketing teams.

The IT Business Process Expert will work on a team that leverages relationships around the company to design, scope, brainstorm, and innovate technology that benefits Takeda's sales, marketing, and patient services functions.  The person in this role will need to quickly adapt and build business process knowledge that supports Takeda.

The IT Business Process Expert will work with sales and marketing teams and the technology experts to help both sides understand the vision of the business and then iterate to deliver a solution within the technological constraints.

This team has high standards for delivery, focuses on pragmatic ideas for Takeda’s patients, and is very collaborative.

Typical things the team works on in a given day include:

  • Manage US Business Unit Commercial IT financial activities and budget initiatives
  • Ensure alignment with IT Finance, Procurement, Vendor Management, and Business Operations on respective processes and policies
  • Drive adherence to expense management across run and project budgets, following all GAAP and internal policies
  • Partner with Comm IT business partner to create and execute finance related artifacts including Statements of Work, Master Services Agreements, Purchase Orders, Project Budgets, Actuals Tracking and Accruals
  • Design a new dashboard to track brand performance
  • Working with marketing teams on business requirements for new digital marketing ideas
  • Collaborating with sales leadership on CRM system design
  • Playing point between agencies, brand teams, and IT operations on website launches
  • Understand how customer-facing teams use technology to help patients and then work with them on measurable improvements
  • Lead an adhoc office hours session on new technology where users of that technology can come with questions and problems to be solved


Minimum Qualifications:

  • Bachelor’s degree or related technical disciplines
  • 2+ years of experience supporting commercial organizations
  • Experience/general understanding of one or more of the following technical competencies:
    • CRM and Sales systems
    • MDM – Master Data Management
    • Digital Marketing (Websites, Campaign Execution, Marketing Automation)
    • Enterprise Data (Data Warehouse, ETL, & Visualization tools)

Preferred Qualifications:

  • Consulting / Internship / co-op / entry level experience in the Pharmaceuticals or Life Sciences industry
  • Basic understanding the pharmaceutical business and data used by sales and marketing teams


  • Minimal travel


  • 401(k) with company match and Annual Retirement Contribution Plan
  • Tuition reimbursement Company match of charitable contributions
  • Health & Wellness programs including onsite flu shots and health screenings
  • Generous time off for vacation and the option to purchase additional vacation days
  • Community Outreach Programs

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Notice to Employment / Recruitment Agents:

Employment / Recruitment agents may only submit candidates for vacancies only if they have written authorization to do so from Shire, a wholly-owned subsidiary of Takeda’s Talent Acquisition department. Any agency candidate submission may only be submitted to positions opened to the agency through the specific Agency Portal. Shire, a wholly-owned subsidiary of Takeda will only pay a fee for candidates submitted or presented where there is a fully executed contract in place between the Employment / Recruitment agents and Shire, a wholly-owned subsidiary of Takeda and only if the candidate is submitted via the Agency Portal. Candidates submitted or presented by Employment / Recruitment Agents without a fully executed contract or submitted through this site shall not be deemed to form part of any Engagement for which the Agency may claim remuneration.

Equal Employment Opportunity

Shire, a wholly-owned subsidiary of Takeda, is an Equal Opportunity Employer committed to a diverse workforce. Shire, a wholly-owned subsidiary of Takeda, will not discriminate against any worker or job applicant on the basis of race, color, religion, gender, national origin, ancestry, age, sexual orientation, marital or civil partnership status, pregnancy, gender reassignment, non-job related mental or physical disability, genetic information, veteran status, military service, application for military service, or membership in any other category protected under law.

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Reasonable Accommodations

Shire, a wholly-owned subsidiary of Takeda, is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please call 484-595-8400 and let us know the nature of your request and your contact information.

Job ID SR0043112

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