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Field Operations Manager

Lexington, Massachusetts


Takeda fosters a collaborative and stimulating work environment filled with opportunity and the chance to make a difference in people's lives. It is a workplace driven by integrity, one of Takeda’s long-held values that extends to both the patients we serve and our employees who develop and deliver medicines. Across our company, Takeda employees bring together diverse strengths that together create a stronger whole.

As one of the world’s leading biopharmaceutical companies, Takeda is committed to bringing Better Health and a Brighter future to people worldwide. We aspire to bring our leadership in translating science into life-changing medicines to the next level, in our core focus areas; oncology, gastroenterology, neuroscience, rare diseases, plasma-derived therapies, and vaccines.

We are a passionate team doing important work that impacts patients’ lives. If you are driven to create better health and a brighter future, join us!

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  • Since 1781, the values of Takeda-ism (Integrity, Fairness, Honesty, and Perseverance) have guided everything we do—from decision-making to interacting with patients.

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  • Recognized for our culture and way of working, we’re one of only 13 companies to receive Top Global Employer® status for 2021.

  • Our people-first mission extends beyond patients to include their families, communities, and our own Takeda family.

  • Our vision is of a world with accessible healthcare for all, where prevention measures are exponentially advanced and billions are freed of disease. Our approach is rooted in our patient-centricity and the creation of outstanding treatments that change people's lives. Building upon a foundation of sustainability, we are committed to contributing to the long-term health of people through disease prevention.

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Field Operations Manager

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Job ID R0037324 Date posted 05/13/2021 Location Lexington, Massachusetts

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Job Description

Are you looking for a patient-focused, innovation-driven company that will inspire you and empower you to shine? Join us as a Field Operations Manager in our Lexington, MA office.

At Takeda, we are transforming the pharmaceutical industry through our R&D-driven market leadership and being a values-led company. To do this, we empower our people to realize their potential through life-changing work. Certified as a Global Top Employer, we offer stimulating careers, encourage innovation, and strive for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our global teams are united by an unwavering commitment to deliver Better Health and a Brighter Future to people around the world.

Here, you will be a vital contributor to our inspiring, bold mission.

As the Field Operations Manager you will manage the roster, geographical alignment, customer to territory alignment, targeting, leads and call guidance processes for an assigned set of United States Business Unit (USBU) sales forces.  As part of this, the role will work with the business to define new requirements and enhancements to these processes as well as manage vendors and partner with cross functional teams to maintain regular operational support processes. 

The role will be required to have strong communication skills (verbal and written), leadership and project management skills, and the ability to understand both business and system use cases.  As the liaison between the business stakeholders and the system vendor, the Field Operations Manager will need to be able to lead discussions, provide guidance on field operations functionality decision making, and document final solutions in both system and business terms.  The ability to work with cross functional teams to develop efficient and effective solutions which balance the business needs with available resources is critical. Because field operations work feeds many downstream system and processes, the person in the role must understand master data management, reporting, analytics, CRM, and incentive compensation. 

In addition to the details noted above, specific strategic accountabilities for this role include:

  • Define the operational roadmap for quarterly cycle operations in support of multiple franchise and therapeutic area partners.

  • Determine program, manage, and prioritize sales force strategic initiatives, and set timelines for quarterly cross-dependent work-streams.

  • Project manage field operation components of a product launch by providing a launch plan and timelines for consideration, managing cross functional dependencies, understanding complex business needs, and distilling these needs into specific requirements.

  • Lead and project manage territory sizing strategic efforts which includes restructuring of existing sales forces, downsizing of a sales force, or the creation of a new sales force.

  • Determine the strategic sizing approach, definition of territory structures, and implementation of the alignment and roster with the business and strategic vendor.

Education and Experience Requirements


  • Bachelor’s Degree required

  • 3+ years of bio-pharmaceutical experience

  • Experience in navigating a cross functional environment

  • Project management experience


  • Experience working with call planning, alignment, and/or roster processes in the biotech/pharmaceutical industry

Key Skills, Abilities, and Competencies

  • Strong consulting, listening, problem definition skills

  • Demonstrates critical, creative thinking and problem-solving skills, and the ability to produce clear and concise written and verbal communications

  • Demonstrates market-specific knowledge (e.g. Takeda products, competitors, disease state, customer types)

  • Set and prioritize objectives in a fast-paced environment, manage several projects simultaneously, meet deadlines, and communicate potential conflicts to leadership.

  • Delegates assignments to vendors and team members to achieve project objectives.

  • Demonstrates understanding and experience with executing implementation of standardized solutions for ensuring compliance to procedural requirements

  • Demonstrates a high degree of customer service and relationship building abilities

  • Highly results-oriented with focus on creating measurable value for brand teams and the patients they support

Complexity and Problem Solving

  • Complex decision making involving multiple constituencies

  • Prioritization of projects based on agreed business needs and related budgets

  • Quickly assess critical situations and provide direction for issue resolution

  • Cross-functional leadership-leading without authority

  • Defining processes and guidelines that can be applied across all franchise teams


  • 401(k) with company match and Annual Retirement Contribution Plan

  • Tuition reimbursement Company match of charitable contributions

  • Health & Wellness programs including onsite flu shots and health screenings

  • Generous time off for vacation and the option to purchase additional vacation days

  • Community Outreach Programs

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Lexington, MA

Worker Type


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Time Type

Full time

Job ID R0037324
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