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Senior Solutions Engineer - IT Infrastructure

Apply Now Email Me Job ID R0006935 Date posted 03/12/2019 Location: Jūsō-honmachi, Japan

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Job Description

Please note that this job requires native level Japanese language command not only in speaking, but also in business writing and reading.

Takeda is unwavering in our commitment to patients. With the patient at the center of everything we do, we continue to innovate and drive changes that will better their lives - we’re looking for like-minded professionals to join us.

Takeda is the number one pharmaceutical company in Japan and a global industry leader –we are united by our four priorities (Patients, Trust, Reputation, and Business) and our shared values of Takeda-ism: Integrity, Fairness, Honesty, and Perseverance. Takeda-ism is more than just a word. It’s a belief and a mindset which guides our decisions, behaviors, and interactions. It’s how we strive to work and live, every day.


  • Reports to IT Manufacturing Site Business Partner for location Hikari, scope manufacturing facility
  • Build effective partnerships with onsite assigned business groups/executives
  • Manage/maintain business systems if needed, focus on manufacturing systems
  • Together with the Site Business Partners and respective business units provide guidance to the site-specific system & application landscape and related costs
  • Leads in finding solutions in accordance with Takeda system development life-cycle, policies, and ITIL guidelines.

Application & Database Management Skills

  • Deploy new systems, services or changes in accordance with operations acceptance criteria
  • Maintain technical applications and databases, provide 2nd level support, - if required - coordinate 3rd level support and according to ITIL processes and Takeda’s SOP’s and guidelines
  • Manage applications & system according defined operating model
  • Provide guidance on incidents and operating level breaches and prepare operating level reports
  • Monitor, improve and report performance of applications

Infrastructure Management Skills

  • Monitor and report performance of infrastructure components and services
  • Deploy new infrastructure services or changes in accordance with operational acceptance criteria’s in accordance with all applicable compliance requirements, e.g. JSOX, GxP.
  • Manage infrastructure component services, provide 2nd level support, - if required - coordinate 3rd level support and according to ITIL processes and Takeda’s SOP’s and guidelines
  • Provide guidance on incidents and operating level breaches and prepare operating level reports
  • Define infrastructure service requirements and operations acceptance
  • criteria for service development projects and external providers
  • Manage vendor support contacts to resolve technical problems with desktop computing, Data Center and network equipment.
  • Lead or influence information technology projects and repairs throughout the manufacturing facility


  • Work experience in process industries within the areas of either international pharmaceutical manufacturing
  • Experience in integrating IT systems, IT life cycle management and interfacing solution components
  • Experienced IS/IT technician managing the day-to-day operation of a system to support respective business units
  • Experience in managing IT services and coordinating outsourcing partners
  • Experience in managing complex infrastructure environments (Network, Server, virtual environment sourcing) and ability to understand complex IT landscapes
  • Ability to speak the local language, preferable as native tongue


Two or more years practical experience in implementing and maintaining specific technology, e.g. business solutions for manufacturing in a regulated industry/environment


  • Deeply familiar with reliable IS/IT operations best practices (ITIL certified or equivalent would be ideal)

Allowances: Commutation, Housing, Overtime Work etc.

Salary Increase: Annually

Bonus Payment: Twice a year
Working Hours: Headquarters (Osaka/ Tokyo) 9:00-17:30, Production Sites (Osaka/ Yamaguchi) 8:00-16:45, Research Site (Kanagawa) 9:00-17:45
Holidays: Saturdays, Sundays, National Holidays, May Day, Year-End Holidays etc. (approx. 123 days in a year)
Paid Leaves: Annual Paid Leave, Special Paid Leave, Refresh Leave, Maternity Leave, Childcare Leave, Family Nursing Leave, Philanthropy Leave.

Flexible Work Styles: Flextime, Telework

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Osaka (Juso), Japan

Worker Type


Worker Sub-Type


Time Type

Full time

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