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Channel Operations Analyst

Exton, Pennsylvania


Takeda fosters a collaborative and stimulating work environment filled with opportunity and the chance to make a difference in people's lives. It is a workplace driven by integrity, one of Takeda’s long-held values that extends to both the patients we serve and our employees who develop and deliver medicines. Across our company, Takeda employees bring together diverse strengths that together create a stronger whole.

As one of the world’s leading biopharmaceutical companies, Takeda is committed to bringing Better Health and a Brighter future to people worldwide. We aspire to bring our leadership in translating science into life-changing medicines to the next level, in our core focus areas; oncology, gastroenterology, neuroscience, rare diseases, plasma-derived therapies, and vaccines.

We are a passionate team doing important work that impacts patients’ lives. If you are driven to create better health and a brighter future, join us!

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  • Since 1781, the values of Takeda-ism (Integrity, Fairness, Honesty, and Perseverance) have guided everything we do—from decision-making to interacting with patients.

  • Our people-first mission extends beyond patients to include their families, communities, and our own Takeda family.

  • A strong, borderless team, we strive together towards our priorities and inspiring mission.

  • Recognized for our culture and way of working, we’re one of only 13 companies to receive Top Global Employer® status for 2020.

  • Our people-first mission extends beyond patients to include their families, communities, and our own Takeda family.

  • Our vision is of a world with accessible healthcare for all, where prevention measures are exponentially advanced and billions are freed of disease. Our approach is rooted in our patient-centricity and the creation of outstanding treatments that change people's lives. Building upon a foundation of sustainability, we are committed to contributing to the long-term health of people through disease prevention.

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Channel Operations Analyst

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Job ID SR0048381 Date posted 04/17/2020 Location Exton, Pennsylvania

Channel Operations Analyst

Are you looking for a patient-focused, innovation-driven company that will inspire you and empower you to shine? Join us as a Channel Operations analyst in our Exton, PA office.

At Takeda, we are transforming the pharmaceutical industry through our R&D-driven market leadership and being a values-led company. To do this, we empower our people to realize their potential through life-changing work. Certified as a Global Top Employer, we offer stimulating careers, encourage innovation, and strive for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our global teams are united by an unwavering commitment to deliver Better Health and a Brighter Future to people around the world.

Here, you will be a vital contributor to our inspiring, bold mission.

As a Channel Operations Analyst working on the Trade Accounts & Customer Service team, you will be empowered to identify areas for process and systems innovation and implement change that will enhance the overall effectiveness of the USBU Finance C&P and Controller organizations. In this role, you will contribute to Takeda’s mission by fostering a culture of performance, accountability, simplicity, empowerment, external orientation and curiosity.

A typical day will include:

Providing accurate and timely set-up, validation and/or processing of financial transactions in connection with contractual obligations and company policies including chargebacks agreements and associated admin fees, wholesaler/distributor service agreements, customer incentives, expired product returns, product quality complaints, Coverage Gap Discount Program, and the Branded Prescription Drug Fee.


  • Perform calculations and generate payments in compliance with executed wholesale/distributor and channel Agreements.  Function as a data subject matter expert performing data validation, verification of contract compliance, master data and contract maintenance, and other contract administration functions.  Responsible for identifying, analyzing, and solving data problems related to contract management systems and reporting tools.  Facilitate responses to non-routine situations and events.
  • Understand contracting strategies and maintain current knowledge supporting data structures, business processes, and documentation for contracted accounts; assist with any decisions and changes required to adapt to business needs
  • Analyze invoice and payment data to itemize and explain payment differences, and to facilitate compliance and contract performance reviews.  Provide performance reports to account management teams and communicate any items of concern, such as unexplained variances or possible disputes over contract language or discount calculations.  Provide data, analysis, and support as needed for cross-functional activities such as forecasting and planning or contract renewal decisions.


  • Execute contract strategies. This includes contract set-up, membership management, and communications. Execute wholesaler notification regarding contract terms including sending non electronic Bid Awards daily to wholesalers to support accurate billing.
  • Manage the timely processing of all daily/weekly/monthly/quarterly transactions to minimize deductions. Analyze and validate all submitted data elements to ensure payment accuracy.
  • Identify ineligible transactions and work with wholesalers on the reconciliation of the disputed claims; identify root cause of issues and implement corrective action to eliminate future occurrences and reduce the chargeback deduction balance.
  • Perform trending and variance analysis to ensure membership compliance and payment accuracy for specialty pharmacies, GPOs, The Department of Veteran’s Administration, the Public Health Service, and Wholesaler/distributor agreements. Support Government Pricing and Reporting, Planning & Analysis, Finance and other management teams with data and analysis as needed.
  • Support A/R in the reconciliation of chargeback deductions and assist with collection efforts.
  • Manage all group e-mail inbox data submissions daily. These e-mails include charge-back resubmissions, membership eligibility questions and other miscellaneous queries requiring additional detailed analysis and follow-up.
  • Serve as the point person for all PHS Restatements and incoming 340B Repayment Letters. Each letter must be examined on a case-by-case basis. Requires direct communications with customer facilities, pricing research and reconciliation to facility historic price positions.
  • Using data from the Office of Pharmacy Affairs, perform monthly a 340B membership verification and maintain eligibility in the transaction system as needed. Resubmit any claim lines that are found to be ineligible.
  • Assist corporate and departmental initiatives as needed :Product launches, recalls/voluntary market withdrawals, customer communication planning, company integration projects, systems implementations, business continuity planning etc.
  • Support Customer Service: maintenance of a Customer Service response center for retail wholesalers and pharmacies. Management of the Adderall XR coupon card and other programs as requested. Maintain communication and coordinate information with other service centers (Ashfield, PSKW, etc.).


  • Bachelor’s degree or High School Diploma plus 4 years contracts and pricing experience desired.
  • 4-years of business with 2-years of rebate processing experience in the Pharmaceutical industry required.
  • Experience in the pharmaceutical industry within the Contracts and Pricing space is required. The Contracts and Pricing space includes; federal and state pricing and reporting, commercial chargebacks and reimbursements; commercial agreements and discounts; transactional systems; and other pharmaceutical trade practices.
  • Ability to think through how decisions will impact Takeda, customer and stakeholders prior to execution.
  • Strong critical thinking and problem solving skills.
  • Strong verbal and written communication skills.
  • Must demonstrate excellent organization and time-management skills.


  • Relevant travel


  • 401(k) with company match and Annual Retirement Contribution Plan
  • Tuition reimbursement Company match of charitable contributions
  • Health & Wellness programs including onsite flu shots and health screenings
  • Generous time off for vacation and the option to purchase additional vacation days
  • Community Outreach Programs

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Notice to Employment / Recruitment Agents:

Employment / Recruitment agents may only submit candidates for vacancies only if they have written authorization to do so from Shire, a wholly-owned subsidiary of Takeda’s Talent Acquisition department. Any agency candidate submission may only be submitted to positions opened to the agency through the specific Agency Portal. Shire, a wholly-owned subsidiary of Takeda will only pay a fee for candidates submitted or presented where there is a fully executed contract in place between the Employment / Recruitment agents and Shire, a wholly-owned subsidiary of Takeda and only if the candidate is submitted via the Agency Portal. Candidates submitted or presented by Employment / Recruitment Agents without a fully executed contract or submitted through this site shall not be deemed to form part of any Engagement for which the Agency may claim remuneration.

Equal Employment Opportunity

Shire, a wholly-owned subsidiary of Takeda, is an Equal Opportunity Employer committed to a diverse workforce. Shire, a wholly-owned subsidiary of Takeda, will not discriminate against any worker or job applicant on the basis of race, color, religion, gender, national origin, ancestry, age, sexual orientation, marital or civil partnership status, pregnancy, gender reassignment, non-job related mental or physical disability, genetic information, veteran status, military service, application for military service, or membership in any other category protected under law.

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Reasonable Accommodations

Shire, a wholly-owned subsidiary of Takeda, is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please call 484-595-8400 and let us know the nature of your request and your contact information.

Job ID SR0048381

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