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Incident Management Lead, EU/GEM/Japan

Dublin, Ireland


Every day, employees working in Takeda’s Global Manufacturing and Supply Chain, and Global Quality business unit are shaping the future of healthcare. They are breaking down barriers and ensuring our life-changing medicines are available, accessible, and affordable to patients. Life-changing for you. Life-changing for patients.

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  • Bold initiatives, continuous improvement, and creativity are at the heart of how we bring scientific breakthroughs from the lab to patients.

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Incident Management Lead, EU/GEM/Japan

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Job ID SR0039804 Date posted 09/03/2019 Location Dublin, Ireland

Are you looking for a patient-focused, innovation-driven company that will inspire you and support your career? If so, be empowered to take charge of your future at Takeda. Join us as our Incident Management Lead, EU/GEM/Japan.

As our Incident Management Lead EU/GEM/Japan, you will be responsible for the management of quality incidents to remediate risk.

You will ensure QAM and MAC forums occur in a timely maner with all required detail to facilitate decision making, ensuring appropriate, timely consistent decision making during the management of Quality Incidents

You will ensure compliance with regulatory reporting requirements. And implementation of CAPA actions to remediate defect issues

You will ensure required recall actions can remove the maximum percentage of impacted product from the market.

Key Accountabilities

  • Primarily responsible for managing the Global Incident Escalation Process and associated outputs.
  • Owns Quality Incident record from beginning to end
  • Assists sites / incident owners with information gathering and preliminary assessments
  • Reviews incoming incident forms for accuracy and content
  • Reviews and approves QAM and MAC slide decks
  • Oversees QAM and MAC meetings and coordinates actions
  • Assists Incident Management Coordinator with scheduling, record management and communications, where required
  • Assists with decision making before, during and after an incident is escalated and liaises with relevant functions to ensure that the incident is logged, actioned and closed within the required timelines.
  • Coordinates all actions coming out of the escalation meeting, including review and submission of regulatory notifications – FAR, BPDRs, PDRs, Type C Meetings etc.
  • Acts as global lead for any Field Corrective Action resulting from the incident
  • Liaison with Investigations team to monitor implementation of CAPAs and other actions
  • Monitors performance of the Incident Escalation Process via periodic report-outs
  • Assists with compilation of APQRs and Quality Councils and provides data to audit teams
  • Responsible for global coordination of Field Corrective Actions, including recalls, DHPCs and market corrections.
  • Establishes FCA team and and ensures that FCA actions are carried out according to procedures.
  • Monitors effectiveness of recall and other actions and measures effectiveness via actual and mock recalls.
  • Responsible for Quality Management and Continuous Improvement of QIM process
  • Business Process Management of QIM, FCA, Defect Reporting, Product Hold and Drug Shortage Notification SOPs. Responsible for ensuring and monitoring business process effectiveness
  • Responsible for driving continuous improvement, through weekly team meetings, BPM effectiveness, Bluebelt projects and ad hoc CI initiatives

Education, Behavioural Competencies  

  • Bachelor’s degree in a relevant scientific/engineering discipline with at least 5 to 7 years GMP industry experience, the majority of which is gained in the QA environment and includes manufacturing related experience.
  • Working knowledge of Regulations, US and EU Regulations, including GMPs and GDPs
  • Knowledge of GxP and regulatory reporting requirements and guidelines
  • Use of Quality Risk Management methodologies, particularly risk assessment and root cause analysis
  • Drive tenacious leadership behaviours through day-to-day activities and results focus
  • Ability to build collaborative working relationships with OpU, Regional and Global leaders
  • Positive continuous improvement culture and knowledge of applicable methodologies including Blue- and GreenBelt projects

Notice to Employment / Recruitment Agents:

Employment / Recruitment agents may only submit candidates for vacancies only if they have written authorization to do so from Shire, a wholly-owned subsidiary of Takeda’s Talent Acquisition department. Any agency candidate submission may only be submitted to positions opened to the agency through the specific Agency Portal. Shire, a wholly-owned subsidiary of Takeda will only pay a fee for candidates submitted or presented where there is a fully executed contract in place between the Employment / Recruitment agents and Shire, a wholly-owned subsidiary of Takeda and only if the candidate is submitted via the Agency Portal. Candidates submitted or presented by Employment / Recruitment Agents without a fully executed contract or submitted through this site shall not be deemed to form part of any Engagement for which the Agency may claim remuneration.

Job ID SR0039804

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