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Manager, Facilities Operations

Job ID 1603139 Date posted01/05/2017 LocationCambridge, Massachusetts, United States;

The position will be responsible for managing all daily facilities operations activities including help desk, shipping, receiving and mail services for the Cambridge Campus. This role is responsible for assuring optimal efficiencies in building systems, critical environments, work order management and budget accountability.


  • Provides Leadership and direction to both internal and external resources to support the built environment across campus.
  • Planning of preventative maintenance strategies (PPM / PM / RM / DCM / other as applicable) for the built environment and aligning service requirements in support of GxP and compliance.
  • Service Level Agreements with all vendors.
  • Planning performance measurement against agreed KPI’s.
  • Develop and maintain best building management system practices.
  • Operating maintenance schedules against strategy and fulfilling compliance requirements.
  • Issue various levels of reporting on third party activities, spend diagnostics, outsourced service resources, spend categories etc.
  • Maintain excellence for data integrity on building operations practices.
  • Provide key customers with Building Management System reports to maintain compliance.
  • Collaborates with other functional groups to represent operations team requirements on space, capital projects, asset management and EH&S etc.
  • Delivers against functional and department goals and ensures services optimized to promote supporting company initiatives.
  • Maintains excellence in cost control (budgetary management, competitive procurement of services, value engineering of systems).
  • Maintains physical, financial and functional relationships for optimized building performance.
  • Maintains compliance requirements associated with physical and operational support to identified customers.
  • Project Management – non-capital
  • CMMS  - Provide support to team as subject matter expert
  • Facilities Help Desk – Responsible for third party contractors
  • Facilities Maintenance – Responsible for third party contractors
  • Shipping, Receiving & Mail – Responsible for third party contractors



  • BS degree in Engineering, Licensed trade person or equivalent experience.
  • Proven 7 – 10 years experience in a facilities operations role.
  • Experience working in Biotech/Pharma industry.
  • Proficient working in CMMS systems, Archibus preferred.
  • Proficient working in BMS/BAS systems, Delta Controls preferred.
  • Ability to collaborate with and manage external vendor relationships.
  • Strong working knowledge of Microsoft office products.
  • Project management experience.


  • HVAC or Electrical
  • Manual dexterity required to operate office equipment (i.e. computers, phones, etc.).
  • Walk campus for problem solving and follow up.
  • Comfortable with mechanical rooms and roof tops to access equipment.

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