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Continuous Improvement Lead

Cambridge, Massachusetts, Zurich, Switzerland, Lexington, Massachusetts


Takeda fosters a collaborative and stimulating work environment filled with opportunity and the chance to make a difference in people's lives. It is a workplace driven by integrity, one of Takeda’s long-held values that extends to both the patients we serve and our employees who develop and deliver medicines. Across our company, Takeda employees bring together diverse strengths that together create a stronger whole.

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    Regional Head, Europe, Vaccines

    Susan Tillman
    “Takeda is a great place to work as the company invests in the continuous development of its employees offering training, coaching, mentoring and open exchanges between all levels of the organization. Also, it is fulfilling to know that, within the Vaccine Business Unit, we are developing and delivering innovative vaccines impacting the lives of millions of people around the world.”


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  • Through trust and respect, you will have genuine support from leaders, managers, and colleagues to do your best work.

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Continuous Improvement Lead

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Job ID SR0044994 Date posted 01/06/2020 Location Cambridge, Massachusetts; Zurich, Switzerland; Lexington, Massachusetts

Are you looking for a patient-focused, innovation-driven company that will inspire you and empower you to shine?  Join us as Continuous Improvement Lead in our Lexington, MA office.

Here, you will be a vital contributor to our inspiring, bold mission.

As a Continuous Improvement Lead, you will provide leadership for the design, implementation, delivery, and support of effective data-driven strategies to foster continuous improvement in the CTO organization.

The Continuous Improvement Lead will:

  • Use a solid business understanding of balance card scoring processes to identify and analyze KPI’s, formulate a strategy for delivering continuous improvement, and driving organizational change focusing on Root Cause Analysis, Continuous Improvement (CI) and Lean Management methodologies
  • Lead requirements gathering, design, and delivery of all technical aspects in collaboration with stakeholders to measure and demonstrate service delivery quality from the CTO organization
  • Partner with Information Technology (IT), based on a strong knowledge of both business and technology, to drive operational quality improvement projects within the CTO organization
  • Understand business needs and lead thoughtful design discussions around meeting those business needs in a standard manner
  • Provide support to management regarding analytic, scorecard, KPI strategy, and roadmap planning for the CTO organizations
  • Proactively develop and maintain strategic objectives and targets for CTO Services Delivery against which performance can be measured, like effectiveness, efficiency, quality, and business end user satisfaction levels
  • Manage analysts and teams of consultants to design and build dashboards that allow colleagues and managers to visualize and understand KPIs and identify possible areas for improvement
  • Provide leadership and direction for teams to implement improvement strategies and measure their success
  • Demonstrate advanced knowledge of communication, change management, and ability to effect change
  • Formulate and effectively communicate clear, actionable, data-driven recommendations for how the CTO organization can improve the efficiency and quality of the services it provides to the company
  • Periodically review the performance of the teams, the quality of the deliverables,  the stakeholder's as well as end user satisfaction to ensure understanding and jointly define and plan improvements

    Minimum Experience

  • Bachelor’s Degree or relevant experience
  • 6+ years of experience leading and managing large projects/programs and functioning operational teams
  • 5+ years of experience in continuous improvement or Quality role

    Preferred Experience

  • Master’s Degree or relevant experience
  • Extensive experience in quality methodologies, such as Six Sigma or Kaizen
  • Extensive data visualization experience (preferably PowerBI or Qlik)
  • Incisive analytical and problem-solving skills
  • Experience of the pharmaceuticals / life science industry


  • 401(k) with company match and Annual Retirement Contribution Plan
  • Tuition reimbursement
  • Company match of charitable contributions
  • Health & Wellness programs including onsite flu shots and health screenings
  • Generous time off for vacation and the option to purchase additional vacation days
  • Community Outreach Programs

At Takeda, we are transforming the pharmaceutical industry through our R&D-driven market leadership and being a values-led company.  To do this, we empower our people to realize their potential through life-changing work. Certified as a Global Top Employer, we offer stimulating careers, encourage innovation, and strive for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our global teams are united by an unwavering commitment to deliver Better Health and a Brighter Future to people around the world.

Empowering Our People to Shine

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Notice to Employment / Recruitment Agents:

Employment / Recruitment agents may only submit candidates for vacancies only if they have written authorization to do so from Shire, a wholly-owned subsidiary of Takeda’s Talent Acquisition department. Any agency candidate submission may only be submitted to positions opened to the agency through the specific Agency Portal. Shire, a wholly-owned subsidiary of Takeda will only pay a fee for candidates submitted or presented where there is a fully executed contract in place between the Employment / Recruitment agents and Shire, a wholly-owned subsidiary of Takeda and only if the candidate is submitted via the Agency Portal. Candidates submitted or presented by Employment / Recruitment Agents without a fully executed contract or submitted through this site shall not be deemed to form part of any Engagement for which the Agency may claim remuneration.

Equal Employment Opportunity

Shire, a wholly-owned subsidiary of Takeda, is an Equal Opportunity Employer committed to a diverse workforce. Shire, a wholly-owned subsidiary of Takeda, will not discriminate against any worker or job applicant on the basis of race, color, religion, gender, national origin, ancestry, age, sexual orientation, marital or civil partnership status, pregnancy, gender reassignment, non-job related mental or physical disability, genetic information, veteran status, military service, application for military service, or membership in any other category protected under law.

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Reasonable Accommodations

Shire, a wholly-owned subsidiary of Takeda, is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please call 484-595-8400 and let us know the nature of your request and your contact information.

Job ID SR0044994

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