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Channel Operations Analyst

Bannockburn, Illinois


Takeda fosters a collaborative and stimulating work environment filled with opportunity and the chance to make a difference in people's lives. It is a workplace driven by integrity, one of Takeda’s long-held values that extends to both the patients we serve and our employees who develop and deliver medicines. Across our company, Takeda employees bring together diverse strengths that together create a stronger whole.

As one of the world’s leading biopharmaceutical companies, Takeda is committed to bringing Better Health and a Brighter future to people worldwide. We aspire to bring our leadership in translating science into life-changing medicines to the next level, in our core focus areas; oncology, gastroenterology, neuroscience, rare diseases, plasma-derived therapies, and vaccines.

We are a passionate team doing important work that impacts patients’ lives. If you are driven to create better health and a brighter future, join us!

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What makes a successful member of our team? Check out the traits we’re looking for and see if you have the right mix.

  • Collaborative
  • Strategic
  • Results Driven
  • Self-starter
  • Versatile
  • Team player

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  • Since 1781, the values of Takeda-ism (Integrity, Fairness, Honesty, and Perseverance) have guided everything we do—from decision-making to interacting with patients.

  • Our people-first mission extends beyond patients to include their families, communities, and our own Takeda family.

  • A strong, borderless team, we strive together towards our priorities and inspiring mission.

  • Recognized for our culture and way of working, we’re one of only 13 companies to receive Top Global Employer® status for 2020.

  • Our people-first mission extends beyond patients to include their families, communities, and our own Takeda family.

  • Our vision is of a world with accessible healthcare for all, where prevention measures are exponentially advanced and billions are freed of disease. Our approach is rooted in our patient-centricity and the creation of outstanding treatments that change people's lives. Building upon a foundation of sustainability, we are committed to contributing to the long-term health of people through disease prevention.

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Channel Operations Analyst

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Job ID R0023326 Date posted 09/30/2020 Location Bannockburn, Illinois

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Job Description

Channel Operations Analyst

Are you looking for a patient-focused, innovation-driven company that will inspire you and empower you to shine?  Join us as a Channel Operations Analyst  in our Bannockburn, IL office.

At Takeda, we are transforming the pharmaceutical industry through our R&D-driven market leadership and being a values-led company. To do this, we empower our people to realize their potential through life-changing work. Certified as a Global Top Employer, we offer stimulating careers, encourage innovation, and strive for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our global teams are united by an unwavering commitment to deliver Better Health and a Brighter Future to people around the world.

Here, you will be a vital contributor to our inspiring, bold mission


  • Responsible for the timely processing of Trace/Chargeback process for applicable trading partners as well as the key contact for Indirect Customer Master setup.
  • Assist in the identification and development of information and process requirements. 
  • Performs all data and process controls. 


  • Manage the timely processing of all daily chargeback transactions (including resubmitted claims) through Takeda’s contract management system to minimize deductions.  Must analyze and validate all submitted chargeback lines to ensure contract terms (price and membership eligibility) are met.
  • Identify ineligible chargebacks and clearly and concisely communicate chargeback denials and Takeda’s policy to wholesaler trading partners when submitting final payment/denials.
  • Work with wholesalers on the reconciliation of the disputed claims; identify root cause of issues and implement corrective action to eliminate future occurrences and reduce the chargeback deduction balance.
  • Review, evaluate and respond to all chargeback e-mail inbox resubmissions on a daily basis as required. These e-mails include chargeback resubmissions, membership eligibility questions and other miscellaneous requests requiring additional detailed analysis and follow-up.
  • Perform monthly 340B membership analysis using the Office of Pharmacy Affairs website and Takeda’s Model N system to ensure eligible covered entities in our system still are covered or if the entity needs to be expired.
  • Support the Channel Ops & Contract analyst in researching class of trade, validating customer information and eligibility for all new indirect trading partner and ad hoc requests.
  • Ability to understand Takeda’s diverse product portfolio (Gen Med, Specialty and Plasma) and ensure compliant practices across the managed markets, C&P, Controller and Finance organization.


  • Bachelor’s degree or 4 years contracts and pricing experience required.
  • 5-years of business with 2-years of chargeback/rebate  processing experience in the Pharmaceutical industry required.
  • Experience in the pharmaceutical industry within the Contracts and Pricing space is required.  The Contracts and Pricing space includes; federal and state pricing and reporting, commercial chargebacks and reimbursements; commercial agreements and discounts; transactional systems; and other pharmaceutical trade practices. 
  • Model N software experience
  • Ability to think through how decisions will impact Takeda, customer and stakeholders prior to execution. 
  • Strong critical thinking and problem solving skills.
  • Strong verbal and written communication skills.
  • Must demonstrate excellent organization and time-management skills.
  • Ability to handle multiple projects and tasks in a matrix environment.


  • 401(k) with company match and Annual Retirement Contribution Plan
  • Tuition reimbursement Company match of charitable contributions
  • Health & Wellness programs including onsite flu shots and health screenings
  • Generous time off for vacation and the option to purchase additional vacation days
  • Community Outreach Programs

Empowering Our People to Shine

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Bannockburn, IL

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Full time

Job ID R0023326

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