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CX Core Team Lead Nordics

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Job ID R0041525 Date posted Aug. 19, 2021 Location Asker, Norway

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Job Description

People First - At Takeda we are dedicated to improving the health and well-being of all people and bringing them the hope of a brighter future. It is our passion that transforms every job into meaningful action. Our people are the heart of Takeda.

Are you looking for a patient-centric and innovation-oriented company to inspire you and promote your career? Join Takeda now.

We are currently hiring for a CX Core Team Lead Nordics in full-time in either of our office locations in the Nordics (Norway – Asker, Denmark – Vallensbaek, Finland – Helsinki, Sweden – Solna).

The CX Core Team Lead Nordics liaises with the Core Team/ Business Units  in design, planning and implementation of Customer Excellence processes, projects and initiatives (VBKAM, Project management) to maximize business impact in the Local Operating Companies (LOC’s). He/she upskills the core team on Omnichannel use and Insights & Analytics and ensure Nordic alignment and execution on key projects across LOCs. He/she ensures the implementation of the launch excellence framework.

Your tasks in detail:

  • Create Customer Excellence Core Team/ Business Unit Plan and execute with the help of the Customer Excellence Center of Excellence (CoE).

  • Elevate value-based Key Account Management, targeting & segmentation, and customer journey capabilities in the Core Teams.

  • Build Core Team specific knowledge by dedication to one Core Team across all four LOCs, enhance sharing & adoption of best practices in relevant areas.

  • Co-create and innovate customer engagement tools and solutions in close collaboration with the Core Team.

  • Bridge activities from NPP process and liaise with Core Team to execute launch activation workshops or launch readiness reviews.

  • Establish a launch excellence focus and framework in Core Teams for new launches <24 month before launch. 

Your profile:

  • Experience in the implementation of Omnichannel plans and value-based key account management programs across multiple LOC’s

  • Experience in the design, improvement and execution of complex plans and processes

  • Ability to manage complexity and new situations strategically and agile

  • Ability to effectively co-work with colleagues from different cultures, customs, and ranks, strong communication and influencing skills (listening and questioning)

  • Entrepreneurial self-starter - ability to work alone, excellent manager of self and others

  • Business fluency in English

Empowering our people to shine

At Takeda, we earn the trust of society and our customers through our values of Takeda-ism: Integrity, Fairness, Honesty, Perseverance. We incorporate these values in everything we do. They represent who we are and how we act. They help us make decisions that we can be proud of today and in the future. We enable our employees to develop their full potential. As a global top employer, we offer exciting career paths, promote innovation and strive for top performance in everything we do. Takeda fosters an inclusive, collaborative and international work environment where our teams are united by their relentless commitment to our goal of improving people's health and creating a better future for the world. Learn more at takedajobs.com.

Diversity, Equity, and Inclusion

Takeda is committed to foster diversity, equity, and inclusion. Hiring decisions are based entirely on qualifications and are made regardless of gender, ethnic origin, religion, sexual orientation, age or disability.

If you are interested in this opportunity, we look forward to receiving your application via our online tool!

Locations

Asker, Norway

DNK - Vallensbæk, Helsinki, Finland, Solna, Sweden

Worker Type

Employee

Worker Sub-Type

Regular

Time Type

Full time
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